Adejumoke Damilola Gbeleyi
Oxford
Summary
Experienced learning support assistant skilled in customer service and administrative functions. Proven ability to manage challenging behaviors and enhance literacy and numeracy skills for students with learning difficulties. Demonstrated 80% accuracy in CRM documentation and improved client satisfaction through effective call management. Proficient in Microsoft Office Suite and CRM software, with a focus on fostering positive learning environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Learning Support Assistant
Activate Learning
02.2025 - Current
- Guided students in managing challenging behaviour through strategic interventions that foster positive conduct.
- Enabled learners to fulfil academic expectations by delivering ongoing support during lessons.
- Provided first aid to students when necessary, adhering to established college policies and guidelines.
- provided 1:1 support for students with learning difficulties such as Dylesixa, ADHD and Austism.
- Conducted targeted small group sessions to enhance literacy and numeracy skills through tailored interventions.
- Partnered with teachers to formulate individual learning plans that leverage students' strengths and identify areas for development.
- Played a key role in the creation and implementation of individual education plans and personal care programmes.
Customer Support Officer
Greatsolag International Limited
Lagos
06.2019 - 09.2022
- Oversaw customer support operations by managing inquiries and complaints through various channels.
- Monitored social media platforms for customer queries and complaints, providing prompt and courteous responses.
- Facilitated resolution of product and service issues through effective troubleshooting and communication.
- Directed incoming calls and inquiries, fostering an environment of patience and understanding to enhance satisfaction.
- Investigated and resolved customer issues, providing valuable insights for management recommendations.
- Ensured data integrity by meticulously recording and checking customer information.
- Supervised social media engagement, addressing customer queries promptly and courteously.
- Exhibited outstanding composure when managing customer complaints in high-pressure situations.
- Leveraged CRM systems to enhance customer engagement through accurate record-keeping.
- Achieved an 80% accuracy rate in documenting customer interactions within the CRM system.
- Partnered with technical teams to expedite resolution of complex customer complaints and escalated when necessary.
Customer Service Representative
Datobs Event
Lagos
12.2018 - 04.2019
- Oversaw front line customer service, enhancing client experiences through event services and booking support.
- Optimised call management by achieving a 10-minute response time during peak periods, handling high volumes effectively.
- Coordinated follow-ups with clients, ensuring complete resolution of their issues.
- Initiated a feedback collection process, driving improvements in products and services.
- Responded promptly and accurately to customer service inquiries, enhancing operational efficiency.
- Guided customers through product-related questions, feedback, and complaints, fostering engagement.
- Elevated customer satisfaction levels by efficiently addressing service issues.
- Directed inbound customer service calls, resolving queries and complaints to uphold satisfaction standards.
Volunteer Support Worker
Divine Grace Care Home
01.2017 - 12.2018
- Facilitated emotional and physical support initiatives for residents within care home environment.
- Oversaw medication administration and personal care delivery, ensuring compliance with care standards.
- Enhanced cleanliness, safety, and positivity in residents' surroundings through diligent maintenance efforts.
- Monitored and documented residents' behavioural, emotional, and physical conditions, contributing to care strategies.
- Coordinated transportation for residents to social events, appointments, and religious services, promoting community engagement.
- Managed essential documentation to ensure accurate record-keeping and compliance with regulations.
- Empowered individuals with physical disabilities by assisting with mobility and personal care, promoting their independence.
- Led community outreach efforts to heighten awareness of support services available to vulnerable populations.
- Cultivated excellent client relationships by employing a friendly and proactive approach to care.
- Executed social activities and outings to foster social interaction and community participation among residents.
Administrative Officer
Oyo State Secretariat
Ibadan
12.2016 - 11.2017
- Oversaw daily administrative operations to ensure efficient office functioning across departments.
- Directed scheduling and meeting arrangements to align with organisational priorities.
- Managed communications as the primary contact point, ensuring professional handling of inquiries.
- Facilitated collaboration between teams by tracking tasks and enhancing information flow.
- Supervised data management practices, identifying and rectifying errors for accuracy.
- Coordinated logistics for meetings and events, preparing necessary materials in advance.
- Optimised resource management by ensuring cost-effective usage of office supplies.
Education
MSc. - International Business Management
Oxford Brookes University
06-2024
BSc. - Economics
Esae University
01-2016
Skills
- Behaviour management
- Microsoft office 365
- Conflict resolution
- CRM utilization
- Crtitical and Analytical thinking
- Multitasking and prioritisation
- safeguarding awareness
- confidentiality and professionalism
- Adaptabilty and flexibilty
- time mangement
- sage
- hubspot
- effective verbal and written skills
- administeative skills
- Emotional resilience
Certification
- Mental health first aider
- First aid at work
References
Available upon request.
Timeline
Learning Support Assistant
Activate Learning
02.2025 - Current
Customer Support Officer
Greatsolag International Limited
06.2019 - 09.2022
Customer Service Representative
Datobs Event
12.2018 - 04.2019
Volunteer Support Worker
Divine Grace Care Home
01.2017 - 12.2018
Administrative Officer
Oyo State Secretariat
12.2016 - 11.2017
MSc. - International Business Management
Oxford Brookes University
BSc. - Economics
Esae University