Zannatul Naim
London,England
Summary
A versatile professional with a strong focus on customer service and health and safety consciousness. Demonstrates exceptional skills in inventory management, interpersonal communication, and initiative taking. Known for precision under pressure, effective time management, and high stress tolerance. Committed to providing constructive feedback and fostering a collaborative work environment.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Service assistant
Sainsburys
London, England
2024.11 - 2025.12
- Served customers at tills efficiently, reducing waiting times significantly.
- Participated in staff meetings actively, contributing towards team development.
- Followed company policies rigorously whilst dealing with refunds or exchanges.
- Assisted colleagues during busy periods effectively, ensuring a seamless service provision.
- Kept work areas and customer waiting areas clean, tidy and hazard-free to safeguard staff and customers.
Crew Member
Mcdonald's
London, England
2023.09 - 2024.10
- Drove team success by completing allocated tasks quickly and accurately.
- Employed multitasking skills to switch fluidly between various activities and cope with high demand.
Senior Procurement Officer
Be Fast Accessories
Dhaka, Bangladesh
2017.05 - 2022.12
- Established and maintained a database of preferred suppliers and products.
- Conducted market analysis to identify trends and opportunities for cost savings.
Volunteer Trainee Health Assistant
Super Pathological Lab
Sherpur, Bangladesh
2020.05 - 2020.11
- Educated patients and families on health maintenance and disease prevention to promote healthier lifestyles.
- Managed stock levels of medical supplies and reordered items to ensure availability of necessary equipment.
Trainee Coordinator (Compliance)
Centro Tex Ltd
Dhaka, Bangladesh
2016.05 - 2017.04
- Managed smooth operations and communicated timely updates to coordinate administrative activities.
- Answered mailed, emailed, telephoned and in-person requests for service and information.
- Monitored email correspondence, prioritising urgent messages to maintain effective communication channels.
Education
Master of Science - International Business Management
Richmond The American University London
London, England 2023.01 - 2024.06
Bachelor of Science - Agriculture
BSMRAU
Gazipur, Bangladesh 2012.03 - 2016.04
Skills
- Versatility
- Customer Service
- Health and safety consciousness
- Inventory management
- Interpersonal communication
- Initiative taking
- Precision under pressure
- Time management
- Stress tolerance
- constructive feedback
Languages
Bengali
English
Hindi
Urdu
Reference 1
Md Abdus Sabur Fakir
Line Manager, Sainsburys
Contact No: +447827810590
Reference 2
Dermid Strain
Assosiate Proffessor
Fianancial Management dept
Contact : strain@richmond.ac.uk
Timeline
Service assistant
Sainsburys
2024.11 - 2025.12
Crew Member
Mcdonald's
2023.09 - 2024.10
Master of Science - International Business Management
Richmond The American University London
2023.01 - 2024.06
Volunteer Trainee Health Assistant
Super Pathological Lab
2020.05 - 2020.11
Senior Procurement Officer
Be Fast Accessories
2017.05 - 2022.12
Trainee Coordinator (Compliance)
Centro Tex Ltd
2016.05 - 2017.04
Bachelor of Science - Agriculture
BSMRAU
2012.03 - 2016.04