Adam I Fernandez
Northwood,Hertfordshire
Summary
Results-driven professional skilled in resolving complex issues and enhancing customer satisfaction through effective communication and problem-solving. Experienced in optimising production planning, managing logistics, and driving sales growth across various industries. Strong organisational and time management abilities ensure prioritisation of tasks and meeting deadlines. Committed to leveraging expertise to contribute to team success and drive business performance.
Overview
8
8
years of professional experience
Work history
Customer Lead, Sale Support and Production Planner
Siemens Healthineers
2024.02 - 2026.06
- Diligently worked towards and consistently met annual sales targets by implementing effective sales strategies, identifying and pursuing new business opportunities, and maintaining strong client relationships.
- • Played a key role in a major NHS tender, developing manufacturing and capacity planning strategies to demonstrate supply capability for new hospital developments while driving operational efficiency improvements and optimising production performance.
- Enhanced customer service experience by collaborating closely with the Siemens Healthineers operations team to resolve complex issues and implement strategic improvements. Spearheaded initiatives that streamlined processes and introduced innovative solutions, leading to a measurable increase in customer satisfaction.
- Led growth and strategic development of the Prostate-Specific Membrane Antigen (PSMA) product by engaging with key stakeholders, offering comprehensive support, and staying informed to the evolving needs of PET centres. Developed and executed targeted sales strategies that resulted in a substantial increase in revenue, driving growth and establishing a strong market presence.
- Expertly managed production planning for a leading radiopharmaceutical company specialising in radioactive tracers. Coordinated and optimised production schedules to ensure timely delivery of high-quality tracers for diagnostic imaging. Collaborated with cross-functional teams to address production challenges and implement process improvements, contributing to enhanced operational efficiency and customer satisfaction.
- Assisted in the preparation of tender documentation by providing detailed manufacturing, logistics, and supply chain plans aligned with NHS requirements.
- Trained and onboarded numerous staff on manufacturing planning processes, systems, and operational procedures, improving consistency, capability, and team performance.
- Analysed operational workflows and identified process improvements that increased efficiency, optimised resource utilisation, and enhanced production performance.
- Supported strategic decision-making through capacity modelling, production forecasting, and risk assessment to ensure successful delivery of large-scale healthcare projects.
- Led and managed a production team throughout tender-related planning activities, acting as the main point of coordination and decision-making while training and mentoring numerous staff to ensure consistent performance and adherence to operational standards.
- Planned and managed logistics operations, including identifying and ordering courier numbers for the precise and timely delivery of radiopharmaceuticals. In addition to this, optimised batch production across two radiopharmaceutical sites using advanced production planning software, coordinating multiple radioactive tracers to meet customer requirements and deadlines.
- Collaborated with cross-functional teams including operations, procurement, and senior management to ensure tender proposals were commercially viable and operationally achievable.
- Contributed to continuous improvement initiatives by reviewing manufacturing processes, reducing potential bottlenecks, and improving overall operational effectiveness.
- Received, acknowledged, and processed customer orders, ensuring timely and accurate order fulfilment. As well as ensuring all customer licensing details were accurately maintained and regularly updated within the planning software to comply with regulatory standards and facilitate smooth operations.
- Fully trained in Good Manufacturing Practices (GMP), ensuring strict compliance with industry standards and regulatory requirements to maintain the quality and safety of radiopharmaceuticals.
Export Coordinator
IMI International
2018.09 - 2023.09
- Lead the coordination and management of international shipments and exports, ensuring smooth transactions and prompt deliveries for our valued clients
- Coordinated shipping logistics with freight forwarders, carriers, and customs brokers to ensure on-time deliveries, managing multiple international shipments to maintain streamlined processes and meet deadlines.
- Prepared export documentation, including certificates and customs declarations, ensuring precision and compliance with regulatory frameworks for a hassle-free client experience.
- Demonstrated strong interpersonal and negotiation skills by managing communication with overseas clients, freight forwarders, and other external stakeholders. Ensured all queries were resolved, building strong and lasting client relationships.
- Conducted extensive research on foreign markets, identifying potential customers and partners for business expansion. Actively engaged with overseas clients and distributors, addressing inquiries promptly and providing them with essential information to enhance customer satisfaction
- Suggested enhancements to export workflows, contributing to process improvement initiatives and reinforcing commitment to exceptional customer service.
- Stayed updated with international trade regulations, ensuring full compliance and mitigating risks for the business. This proactive approach safeguarded our operations and instilled confidence in our clients regarding our commitment to legal and ethical practices.
Education
Bachelor of Science - Business Management
Queen Mary University of London
London, ENGNational Diploma - Business
Claremont High School
Harrow, HRWExtended Diploma - Information Technology
Claremont High School
Harrow, HRWGCSEs -
Claremont High School
Harrow, HRWSkills
- Excel proficiency
- Data Analysis
- Supply Chain Coordination
- Manufacturing Procedures
- Problem Solving
- Decision Making
- Time Management
- Organisational Skills
- Client Relationship Management
- Dispute resolution
- Teamwork
- Effective communication
- Adaptability skills
- Critical analysis
Timeline
Customer Lead, Sale Support and Production Planner
Siemens Healthineers
2024.02 - 2026.06
Export Coordinator
IMI International
2018.09 - 2023.09
National Diploma - Business
Claremont High School
Extended Diploma - Information Technology
Claremont High School
GCSEs -
Claremont High School
Bachelor of Science - Business Management
Queen Mary University of London