Adam I Fernandez
Northwood
Summary
Dedicated and results-oriented professional with a proven track record of delivering exceptional support in fast-paced and challenging environments. Highly skilled in resolving complex issues and driving customer satisfaction through effective communication and problem-solving abilities. Experienced in optimising production planning, managing logistics, and driving sales growth across various products and industries. Adept at handling diverse needs and requests with tact and professionalism, while maintaining strong client relationships and consistently exceeding sales targets. Organised with excellent time management skills, capable of prioritising tasks and meeting deadlines effectively. Seeking to leverage extensive expertise to contribute to a dynamic team and drive enhanced business performance and growth.
Overview
6
6
years of professional experience
Work History
Customer Lead, Sale Support and Production Planner
Siemens Healthineers
02.2024 - Current
- Diligently worked towards and consistently met annual sales targets by implementing effective sales strategies, identifying and pursuing new business opportunities, and maintaining strong client relationships.
- Enhanced customer service experience by collaborating closely with the Siemens Healthineers operations team to resolve complex issues and implement strategic improvements. Spearheaded initiatives that streamlined processes and introduced innovative solutions, leading to a measurable increase in customer satisfaction.
- Led growth and strategic development of the Prostate-Specific Membrane Antigen (PSMA) product by engaging with key stakeholders, offering comprehensive support, and staying informed to the evolving needs of PET centres. Developed and executed targeted sales strategies that resulted in a substantial increase in revenue, driving growth and establishing a strong market presence.
- Expertly managed production planning for a leading radiopharmaceutical company specialising in radioactive tracers. Coordinated and optimised production schedules to ensure timely delivery of high-quality tracers for diagnostic imaging. Collaborated with cross-functional teams to address production challenges and implement process improvements, contributing to enhanced operational efficiency and customer satisfaction.
- Planned and managed logistics operations, including identifying and ordering courier numbers for the precise and timely delivery of radiopharmaceuticals. In addition to this, optimised batch production across two radiopharmaceutical sites using advanced production planning software, coordinating multiple radioactive tracers to meet customer requirements and deadlines.
- Received, acknowledged, and processed customer orders, ensuring timely and accurate order fulfilment. As well as ensuring all customer licensing details were accurately maintained and regularly updated within the planning software to comply with regulatory standards and facilitate smooth operations.
- Fully trained in Good Manufacturing Practices (GMP), ensuring strict compliance with industry standards and regulatory requirements to maintain the quality and safety of radiopharmaceuticals.
Export Coordinator
IMI International
09.2018 - 09.2023
- Lead the coordination and management of international shipments and exports, ensuring smooth transactions and prompt deliveries for our valued clients
- Conducted extensive research on foreign markets, identifying potential customers and partners for business expansion. Actively engaged with overseas clients and distributors, addressing inquiries promptly and providing them with essential information to enhance customer satisfaction
- Demonstrated strong interpersonal and negotiation skills by managing communication with overseas clients, freight forwarders, and other external stakeholders. Ensured all queries were resolved, building strong and lasting client relationships.
- Contributed significantly to process improvement initiatives by suggesting enhancements to export workflows. This proactive approach showcased my commitment to continuous improvement and the delivery of exceptional customer service.
- Orchestrated meticulous preparation of crucial export documentation, including certificates, and customs declarations. This demonstrated my unwavering commitment to precision and strict compliance with intricate regulatory frameworks, ensuring a hassle-free experience for our clients.
- Liaised with freight forwarders, carriers, and customs brokers to coordinate shipping logistics and guarantee on-time deliveries. My ability to manage numerous international shipments simultaneously showcased my exceptional organisational skills, ensuring streamlined processes and meeting deadlines effectively.
- Stayed updated with international trade regulations, ensuring full compliance and mitigating risks for the business. This proactive approach safeguarded our operations and instilled confidence in our clients regarding our commitment to legal and ethical practices.
Education
Bachelor of Science - Business Management
Queen Mary University of London
London, ENG09.2022
National Diploma - Business
Claremont High School
Harrow, HRW08.2018
Extended Diploma - Information Technology
Claremont High School
Harrow, HRW08.2018
GCSEs -
Claremont High School
Harrow, HRW08.2016
Skills
- Problem Solving
- Decision Making
- Time Management
- Organisational Skills
- Analytical and Critical Thinking
- Excel proficiency
- Dispute resolution
- Team collaborations
- Data Analysis
- Just-in-Time Production
- Manufacturing Procedures
- Excellent Communication
- Business Development
- Adaptability and Flexibility
Timeline
Customer Lead, Sale Support and Production Planner
Siemens Healthineers
02.2024 - Current
Export Coordinator
IMI International
09.2018 - 09.2023
Bachelor of Science - Business Management
Queen Mary University of London
National Diploma - Business
Claremont High School
Extended Diploma - Information Technology
Claremont High School
GCSEs -
Claremont High School
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