Adam Tweedie
Ballyclare,Antrim
Summary
Customer-focused professional with expertise in brand awareness and product up-selling. Led teams in achieving business objectives through effective communication and staff training. Utilised CRM software and technical skills to enhance customer interactions and drive sales outcomes. Committed to promoting a positive team environment while delivering results aligned with organisational goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Social Media Advisor - Customer Support
Concentrix
Belfast, Antrim
2025.08 - Current
- Managed online community, enhancing customer engagement and satisfaction.
- Resolved complex issues using problem-solving skills.
- Resolved account discrepancies promptly, ensuring customer satisfaction.
- Resolved account discrepancies promptly, ensuring customer satisfaction.
- Monitored virtual customer feedback, facilitating continuous service improvement.
SME / Sales Team Leader
Intelling LTD
Ballyclare, Antrim
2024.09 - 2025.08
- Enhanced team morale through weekly meetings and goal-setting sessions, aligning team objectives.
- Strengthened company reputation by delivering exceptional customer service, resulting in positive client and customer feedback.
- Delegated tasks effectively, ensuring smooth operation of the team.
- Improved team morale by implementing weekly meetings and goal-setting sessions.
- Cultivated a positive working environment via clear communication and consistent support for team members.
- Guided the team through change management processes, minimising any disruption to operations.
Sales Advisor
Intelling LTD
Belfast, Antrim
2024.01 - 2024.09
- Addressed customer problems, objections, and concerns by providing tailored solutions.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Created customised sales pitches based on individual client needs.
- Improved sales performance through in-depth knowledge of product range.
- Continually developed professional knowledge in the field of sales techniques and market trends.
Warehouse Operative
Ansell
Belfast, Antrim
2023.07 - 2023.12
- Packed parcels to secure safe transportation.
- Wrapped delicate items to ensure damage-free transit.
- Checked inventory, ensured adequate stock levels.
- Maintained accurate records to facilitate easy tracking of parcels.
Warehouse Operator
Brett Martin
Mallusk, Antrim
2023.02 - 2023.07
- Adhered to strict safety protocols while operating machinery.
- Worked hard in a fast paced conveyor environment, while on a rotation shift pattern, 4 shifts, 2 weeks days, 2 weeks nights.
- Adhered to strict safety protocols while operating machinery.
- Stacked pallets, creating an organised storage system.
Waiter
Nandos
Ballyclare, Antrim
2021.10 - 2023.02
- Delivered high-quality service in fast-paced restaurant environment, contributing to positive dining experiences.
- Coordinated with kitchen staff to ensure timely order delivery for enhanced customer satisfaction.
- Helped reduce waiting times by swiftly clearing tables after use.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Communicated customer feedback to management to support service improvements.
Education
GCSEs - Mathematics
Ballyclare Secondary School
Ballyclare 2019.09 - 2020.06
GCSEs - English
Ballyclare Secondary School
Ballyclare 2019.09 - 2020.06
GCSEs - Digital Technology / ICT
Ballyclare Secondary School
Ballyclare 2019.09 - 2020.06
GCSEs - Media Studies
Ballyclare Secondary School
Ballyclare 2019.09 - 2020.06
GCSEs - Graphic and Website Development
Ballyclare Secondary School
Ballyclare 2019.09 - 2020.06
GCSEs - Health and Social Care
Northern Regional College
Newtownabbey 2020.09 - 2021.06
GCSEs - Early Years
Northern Regional College
Newtownabbey 2020.09 - 2021.06
Skills
- Customer focus
- Brand awareness
- Results-driven
- Product up-selling
- Team leadership
- Positive attitude
- CRM software proficiency
- Technical skills
- Sales script knowledge
- Peer communication
- Staff training and coaching
References
References available upon request.
Timeline
Social Media Advisor - Customer Support
Concentrix
2025.08 - Current
SME / Sales Team Leader
Intelling LTD
2024.09 - 2025.08
Sales Advisor
Intelling LTD
2024.01 - 2024.09
Warehouse Operative
Ansell
2023.07 - 2023.12
Warehouse Operator
Brett Martin
2023.02 - 2023.07
Waiter
Nandos
2021.10 - 2023.02
GCSEs - Health and Social Care
Northern Regional College
2020.09 - 2021.06
GCSEs - Early Years
Northern Regional College
2020.09 - 2021.06
GCSEs - Mathematics
Ballyclare Secondary School
2019.09 - 2020.06
GCSEs - English
Ballyclare Secondary School
2019.09 - 2020.06
GCSEs - Digital Technology / ICT
Ballyclare Secondary School
2019.09 - 2020.06
GCSEs - Media Studies
Ballyclare Secondary School
2019.09 - 2020.06
GCSEs - Graphic and Website Development
Ballyclare Secondary School
2019.09 - 2020.06