Adam Hamdan
Princes Risborough
Summary
I am an enthusiastic, self-motivated person, a systems integrations professional with analytical problem-solving abilities and thorough approach. Accomplished in conducting complete assessments and developing technically-feasible solutions for current and expected demands. Partners well with both technical and non-technical personnel to accomplish objectives.
Takes on a challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Enthusiastic Solution Engineer with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
20
20
years of professional experience
3
3
Certifications
1
1
Language
Work History
Senior Systems Engineer
Zebra Technologies
Bourne End, Buckinghamshire
10.2020 - Current
- Acted as subject-matter expert to advise on strategic systems solutions across multiple engineering disciplines.
- Adhered to policy, process and procedures for compliant systems engineering design and delivery.
- Contributed to requirements gathering and analysis for design and production projects.
- Built and maintained a network infrastructure consisting of Windows, Linux and virtual products.
- Resolved issues related to third-party systems integrations
- working closely with cross-functional departments providing LOE's, and
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Installed, configured, tested and maintained parts inventory systems, application software and system management tools.
- Identified bugs, risks and anomalies, applying action to prevent reoccurrence.
- Refined testing policies, procedures and scripts.
- Replicated user issues to identify and eliminate root causes.
- Oversaw focused testing processes to capture meaningful insights into current processes.
- Planned and executed system tests, reporting findings to inform software /hardware development team.
- working closely with the BU on number of selected projects.
RTLS/RFID implementation and Solution Engineer
Zebra Technologies
Bourne End, Buckinghamshire
03.2013 - 09.2020
- Designed and developed scalable software solutions, enhancing system performance.
- Integrated third-party APIs and components, expanding software functionality.
- Surveyed and developed Zebra Technologies RTLS/RFID solutions for clients across various industries worldwide, including automotive, logistics, sports, and transportation.
- Deployed and supported Zebra Technologies RTLS/RFID solutions for clients across various industries worldwide
- Experienced in collaborating with 3rd party vendors and channel partners.
- Adept at working in complex, multi-system environments, with experience in systems integration and implementation.
- Proficient in managing problem resolution activities and leading process improvement initiatives.
- managing delivery of medium and small size- RTLS / RFID projects
- Collaborated with other developers to identify and alleviate software bugs.
Bourne end Technical support Engineer
Zebra Technologies Europe
01.2009 - 03.2013
- Providing support on RFID, wireless/wired networks, Basic setup SAP ad Oracle, XML, Linux OS, Writing Technical Article and Documentations
- Addressed customer technical inquiries via phone and email, providing detailed support.
- Consistently exceeded customer expectations, managing status calls to advise progress during issue lifecycle.
- Escalating cases with identified bugs and quality issues.
- Implemented preventive measures to address recurring technical issues and improve overall customer experience.
- Analysed and troubleshot application functionality, identifying root causes and best resolution.
- Leveraged IT Help Desk and 2nd Line Support background to enhance technical problem-solving capabilities.
- Accurately determined support level required by gathering customer and technology information.
- Provided valuable feedback to the product development team based on customer technical issues.
- Maintained friendly and customer-centric approach as the first point of contact.
- Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
- Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
- Developed expertise in variety of technical disciplines including cloud services and network management.
- Investigated and diagnosed customer's technical and product queries.
- Acquired, set up and configured hardware and software to meet specific customer requirements.
- Distilled complex technical information into easily digestible instructions for end-users.
- Established and troubleshot network and data communications systems.
- Delivered project presentations to clients and stakeholders to illustrate details and requirements.
- Resolved complex issues, applying troubleshooting and critical thinking to address numerous technical solutions.
Service and Repair Supervisor
Numark Alesis Europe Ltd
Aldershot, SRY
01.2007 - 12.2008
- Maintained documents and records to comply with internal policies and external regulations.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Managed staff rotas, planning workloads effectively and strategically.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Dealt with customer complaints and rectified product and service issues.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Offered instruction, coaching and motivation for enhanced team morale.
Service and installation Engineer
Robbins Medical ltd
Coulsdon, SRY
01.2005 - 02.2007
- Prepared and conducted overall installation program for clients.
- Recorded activity to maintain proper documentation.
- Participated in sales and installation hand-over to validate term of order from customer.
- Installed domestic and commercial systems, using detailed drawings to achieve accurate results.
- Evaluated existing systems to verify repair or replacement needs.
- Adhered to health and safety policy for optimised company compliance.
- Documented installations and services for comprehensive future reference.
- Investigated design failures in field to determine necessary corrections in future iterations.
Education
B.ENG (Hons) - Electronics and Communication Engineering
University of Sussex
10.2004 - 05.2007
Electrical and Electronics engineering - Electrical Engineering
Croydon College
09.1999 - 07.2000
Diploma - General Engineering
Croydon College
09.2001 - 05.2002
GCSEs -
Wellington Boys School
09.1999 - 07.2000
Skills
Technical skills RFID RTLS Software/Design tools
Hand Held Devices and Printers Programming language
Restful API, CamelRoute API,SDK's
WIwindows os, Linux, system Design software
Wireless / Wired configuration/ Bluetooth / Network Server / RFID / Software integrationsC ,UML,XML, python
DVMs, oscilloscope, logic AnalyzersLinux/Unix installation and configurationsNetwork Tracing-Wire shark AirCapAutoCAD electrical
Multilingual
Certified Train-the-Trainer
SGSA certification in Professional Services
Customer-focused
Problem-solving
RFID and RTLS system Design
Certification
SGSA- Improves organizations that deliver planned / proactive services
Timeline
Senior Systems Engineer
Zebra Technologies
10.2020 - Current
RTLS/RFID implementation and Solution Engineer
Zebra Technologies
03.2013 - 09.2020
Bourne end Technical support Engineer
Zebra Technologies Europe
01.2009 - 03.2013
Service and Repair Supervisor
Numark Alesis Europe Ltd
01.2007 - 12.2008
Service and installation Engineer
Robbins Medical ltd
01.2005 - 02.2007
B.ENG (Hons) - Electronics and Communication Engineering
University of Sussex
10.2004 - 05.2007
Diploma - General Engineering
Croydon College
09.2001 - 05.2002
Electrical and Electronics engineering - Electrical Engineering
Croydon College
09.1999 - 07.2000
GCSEs -
Wellington Boys School
09.1999 - 07.2000