Adam Gray
Prudhoe,Northumberland
Summary
Accomplished professional with a strong background in customer service excellence and effective delegation. Demonstrated expertise in finance and budgeting, as well as a sharp eye for performance evaluation. Noted for being a cooperative team player, patient, and understanding. Strive to acquire new abilities and skills in a dynamic and fresh environment to propel the development of the company.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Leisure Club Supervisor
Cairn Group
Newcastle upon Tyne
09.2024 - 06.2025
- Attended daily, and weekly manager and supervisor meetings to discuss current and future plans
- Conducted performance appraisals with employees.
- Managed daily operations to increase productivity.
- Coordinated with the manager and deputy managers to maintain consistency across shifts.
- Delegated tasks appropriately, achieving a balanced workload among team members.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Supervised activities of workers and enforced safety regulations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Managed a monthly direct debit run for over 200 members, assuring accurate processing, timely payments, and resolution of any payment troubles.
Leisure Club Attendant
Cairn Group
Newcastle upon Tyne
07.2022 - 09.2024
- Greeted all members and hotel guests upon arrival to maintain a welcoming environment.
- Ensured customer satisfaction by providing friendly and efficient service.
- Conducted regular equipment checks for optimal performance.
- Actively promoted club activities and services, enhancing member engagement.
- Successfully balanced academic duties with part-time work, meeting deadlines and maintaining high performance in both positions.
Customer assistant
Tesco Extra
Hexham, Northumberland
03.2020 - 09.2020
- Provided excellent customer service to ensure repeat business.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Ensured health and safety regulations were complied with within work premises at all times.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Throughout the COVID-19 epidemic, provided continuous, high-quality customer service while promptly adjusting to new safety protocols and consumer needs.
- Maintained a calm and professional demeanour at times of high stress and uncertainty helped to create a secure and supportive shopping environment for customers.
Education
Bachelor of Science - Forensic Science
Northumbria University
Newcastle upon Tyne 09.2020 - 05.2024
Skills
- Delegating effectively
- Customer services excellence
- Budgeting and finance
- Performance metrics
- Patience and tolerance
- Team player
Affiliations
- In my spare time, I enjoy going to the gym and travelling. Fitness helps me stay focused and disciplined, while travel broadens my perspective and improves my adaptability and communication skills.
References
References available upon request.
Timeline
Leisure Club Supervisor
Cairn Group
09.2024 - 06.2025
Leisure Club Attendant
Cairn Group
07.2022 - 09.2024
Bachelor of Science - Forensic Science
Northumbria University
09.2020 - 05.2024
Customer assistant
Tesco Extra
03.2020 - 09.2020
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