Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Adam Frost

Website Admin Manager
Leicester

Summary

Operations Manager with 8+ years’ experience in retail and e-commerce. Proven record of transforming underperforming processes, leading teams of 20+, and delivering measurable improvements in speed, efficiency, and cost control. Skilled in building automation tools (Excel/VBA, Power Automate) to eliminate manual workload and ensure data-driven decision-making. Known for balancing people leadership with technical solutions to achieve sustainable results.

Overview

10
10
years of professional experience

Work History

Website Admin Manager

Dune London
01.2022 - Current
  • Reduced standard delivery delays from 10–15 days to under 3, exceeding SLA targets and improving customer satisfaction.
  • Designed and deployed the Daily Labour Plan (Excel/VBA), now used site-wide to allocate staff, balance workloads, and boost productivity.
  • Built automated reporting systems in Excel/Power Automate, saving hours of manual work and improving visibility of priorities across departments.
  • Created a simplified priority tracker, ensuring WEB operations could be managed by any supervisor, eliminating cover gaps.
  • Supported investigations and disciplinaries, applying policy consistently while maintaining staff engagement and morale.

Retail Supervisor / Assistant Manager

Iceland Foods
01.2016 - 01.2022
  • Supervised and motivated a team of 20 in a high-volume retail environment, consistently achieving KPIs.
  • Increased sales by implementing focal-point product displays, driving growth of high-margin lines.
  • Restructured stockroom layout, cutting replenishment times and improving floor availability.
  • Managed complex customer complaints and conflict resolution during the Covid-19 pandemic.
  • Balanced wage budgets against operational demand, maintaining service levels while controlling costs.
  • Trained and mentored staff, raising performance standards and reducing turnover.

Education

GNVQ - IT

Lancaster Boys
Leicester, United Kingdom

GCSEs - English, Mathematics, Science

Lancaster Boys
Leicester

Skills

  • Staff leadership & development (teams of 20)
  • Process optimisation & SLA recovery (cut delays by 70%)
  • Automated reporting & workflow design (Excel, VBA, Power Automate)
  • Conflict resolution & investigations (fair, consistent outcomes)
  • Cross-department communication & stakeholder reporting
  • Taught Myself advanced Excel and automation tools using AI to speed up problem solving and building better reporting

Interests

3D printing and minaiture painting

Board games and stratergy design

Process automation and excel projects

Timeline

Website Admin Manager

Dune London
01.2022 - Current

Retail Supervisor / Assistant Manager

Iceland Foods
01.2016 - 01.2022

GNVQ - IT

Lancaster Boys

GCSEs - English, Mathematics, Science

Lancaster Boys

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Adam FrostWebsite Admin Manager