Rachel Orr
Newton Mearns
Summary
Motivated and safety-focused Engineer with experience working across the utilities sector, delivering technical installations, fault diagnosis, repairs, and customer service in a fast-paced environment.Experienced in interpreting technical information, using specialist diagnostic equipment and resolving complex engineering issues while working independently and maintaining high standards of quality, safety and compliance..
Committed to continuous professional development and looking to build on a strong engineering foundation. Holds N11 Fibre Engineering accreditation, NRSWA street works, Civil Avoidance, and COSHH training, with a proven ability to learn new technical skills quickly, adapt to constantly changing environments, and deliver excellent results for customers and employers alike.
Overview
12
12
years of professional experience
Work history
Fibre Optic Engineer
Openreach
Glasgow, Glasgow City
2021.10 - Current
- Install, test, and commission FTTP services for residential and business customers
- Diagnose and repair faults across the Openreach fibre access network using OTDRs, optical power meters, and other specialist test equipment
- Splice, terminate, and test fibre optic cables to Openreach quality standards
- Carry out overhead and underground network work, including pole climbing, ladder work, and underground chamber access
- Ensure all work complies with health and safety legislation, including risk assessments and safe systems of work
- N11 skilled, authorised to undertake advanced fibre engineering tasks and complex fault diagnosis
- Civil avoidance trained, competent in identifying underground utilities and using cable avoidance tools to minimise risk of damaging buried infrastructure
- work independently to manage a daily workload, consistently meeting performance, quality, and service targets
Customer service manager
Scottish power
Glasgow, Glasgow City
2014.05 - 2021.09
- Resolved complaints efficiently, fostering customer loyalty.
- Managed challenging situations to ensure customer satisfaction.
- Maintained positive relationships through effective communication.
- Implemented training programmes, enhancing team capabilities.
- Cultivated a productive work culture by encouraging teamwork.
- Ensured business objectives met through strategic planning.
- Navigated complex issues to provide apt solutions.
- Streamlined processes for improved team efficiency.
Skills
Fibre optic splicing
Openreach N11 Fibre Engineering Accreditation
NRSWA card
Confined Space working
Civil Avoidance - Soft Dig skilled
COSHH compliance
Ladder Safety and TETRA deployment
References
References available upon request.
Timeline
Fibre Optic Engineer
Openreach
2021.10 - Current
Customer service manager
Scottish power
2014.05 - 2021.09