Adam Douglas
Cramlington,Northumberland
Summary
A dedicated professional with expertise in safety protocols, initiative taking, and issue resolution. Demonstrates strong competencies in quality control and Just In Time stock control, ensuring efficient stock inventory management and daily target delivery. Skilled in staff education and training, with a focus on task prioritisation to optimise operations. Committed to leveraging skills for continued career growth within dynamic environments.
Overview
6
6
years of professional experience
Work history
Consumer Duties Operative
Pyrocel
Newcastle upon Tyne
08.2025 - 11.2025
- Identified potential issues, prevented major malfunctions.
- Excelled in multi-tasking for improved productivity.
- Attended emergency call-outs promptly; rectified issues swiftly minimising downtime caused by faulty systems.
- Met deadlines by prioritising tasks effectively.
- Maintained accurate records of all serviced and tested fire alarm equipment for transparency purposes.
- Provided excellent customer service whilst responding to client queries about fire alarm systems.
- Adhered strictly to established health and safety guidelines whilst carrying out duties reducing work-related accidents significantly.
- Performed tests to confirm the proper functioning of fire alarms.
- Assisted colleagues, fostered a positive work environment.
- Achieved targets with attention to detail and time management skills.
- Kept records accurately, ensured accountability and transparency,.
Store supervisor
Pronta Pizza
Cramlington, Northumberland
06.2019 - 08.2025
- Handled customer enquiries with professionalism leading to enhanced client relations.
- Ensured adherence to company policies, resulting in a well-regulated working environment.
- Maintained cleanliness standards throughout the store, promoting a pleasant shopping experience.
- Created an inviting store environment enhancing customer shopping experiences.
- Increased customer satisfaction with prompt resolution of complaints and queries.
- Handled delivery logistics for seamless stocking of new arrivals.
- Provided excellent customer service, contributing to repeat business from loyal customers.
- Trained new employees, leading to competent store personnel.
- Performed daily cash handling duties, ensuring accurate financial transactions at tills.
- Enforced health and safety standards resulting in a safe workplace.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Kept inventories updated to enable timely stock reorder and replenishment.
- Cashed up tills and counted takings to balance books at business close.
- Trained team to upsell products and navigate POS systems.
Education
NVQ Level 3 - Light Vehicle Maintenance and Repair
Newcastle College
Newcastle upon Tyne 09/2019 - 05/2021
Skills
- Safety protocols knowledge
- Initiative taking
- Issue resolution
- Quality Control
- Just In Time stock control
- Staff education and training
- Stock inventory management
- Daily target delivery
- Task prioritisation
References
References available upon request.
Timeline
Consumer Duties Operative
Pyrocel
08.2025 - 11.2025
Store supervisor
Pronta Pizza
06.2019 - 08.2025
NVQ Level 3 - Light Vehicle Maintenance and Repair
Newcastle College
09/2019 - 05/2021