ADAM COSTELLO

I currently work as the IT Manager for the Ulster Laboratory in the South Eastern Trust, I care for the ICT aspects of the lab including a variety of critical hardware and software systems, analysers and devices. I also facilitate communication, reporting and organisation of 3rd party providers in essential maintenance, installations and troubleshooting within labs.

As IT manager I am also responsible for reporting and assembling data for all work done within labs, this can include reports on anything from test numbers to fault rates and are often requested by doctors in specific patient cases.

I take an active part and responsibility during any project within the lab, helping to build mandates, assemble information and communicate effectively between lab management staff, 3rd party providers and the local SE Trust ICT teams. I have gained invaluable experience with projects, timekeeping and the organisation of large amounts of moving parts.

This has added to my previous experience of running a large team during the Encompass project within the Belfast Trust. My work involves the use of the following software: MS Office suite where I use my extensive knowledge of excel often for a variety of tasks involving data entry. Also use Teams frequently to converse with my colleagues in labs and my contacts in IT.

I also frequently use it for hosting business meetings with 3rd party suppliers, as well as Trust specific video conferences. I use the reporting tool “Pathmanager” to assemble large reports that use information collected within labs, these reports can often be very extensive and complex, including data from hundreds of patients being assembled.

I have also gained first hand experience with LIMS while working within labs, furthering my understanding of complex medical systems and interfaces I had gained from my previous work with the Belfast Trust.

• I worked as a Senior IT Analyst for the roll out of the Encompass project providing a variety of support needs to the project as it was being prepared, followed up by additional support and training in support of the project after it had been launched.
• I worked within a large team to a harsh deadline while balancing a varied list of duties, supporting the Trust through the introduction and roll out of devices. While trouble shooting issues that arose.
• I gained hands on experience with huge amounts of devices from Pc's, printers and laptops to medical grade devices being installed in a large scale roll out.
• I troubleshooted both physical and software issues daily while putting my interpersonal skills to use with communicating effectively with staff.

• Provided effective project team leadership, driving high levels of motivation with continued professional care which further bettered both my personable and management skills.
• Monitored resources, dependencies and constraints, offering timely resolutions to real time issues, this allowed me to make use of my good time management and prioritisation skills.
• Created and Reviewed project documentation before submission to clients, furthering my familiarity with Office 365 software.
• Assisted with the completion and presentation of weekly reporting duties to inform customers. This was a great way for me to work on my presentation and communication skills .
• Liaised with Deployment Engineers daily to address challenges and support project progress, both remotely and on project site viewings to confirm adherence to clients specifications and Engineer morale.

• This role has given me valuable information on both technical knowledge, interpersonal skills and communication effectiveness
• I worked actively with trust programs and general programs such as active directory and VMware.
• Time framing and working to harsh deadlines was a constant in this role, and I developed and adapted to it quickly. I am calm and collected under pressure and hit deadlines as expected.
• Often I was required to work alone when on site, this led me to improving my problem solving and error handling capabilities.
• I dealt with user groups and domains frequently, this required me to learn and improve upon skills I had learnt in university to identify and fix inconsistencies or errors that others may have been overlooked.

• While working here I developed many skills such as teamwork and leadership capabilities as well as the importance of learning to handle stress
• I gained extensive experience of customer relations and enjoyed working with the public
• This position also required the ability to time-box and taught me the importance of working to deadlines.