Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Hobbies
Timeline
Generic

Eyitayo Akinsanmi

Business Development & Relationship Manager
Leicester

Summary

Capable Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs. Strong collaborator and active listener with excellent verbal and written communication skills. Offering a 16-year track record of success in service-driven industry.



Overview

18
18
years of professional experience
5
5
years of post-secondary education
4
4
Certifications

Work History

Relationship Manager

Stanbic IBTC Pension Managers, Island, Lagos State Business
05.2017 - Current
  • Federal Public Sectors, Lagos State Government & Private Institutions) Areas of responsibility include:
  • Increase the Wallet-share of the Organization via Voluntary Contribution and Gratuity Schemes
  • Conduct forums to ensure assigned accounts attain maximum subscription
  • Conduct Interactive sessions for Lagos State Government Institutions Provide Training for Government Officials and subordinates on
  • Ensure all remittances both for the current period and backlogs for the assigned accounts are funded to ensure compliance
  • Maintain excellent business relationships with the companies’ key officials
  • Manage relationships with Sales, Customer Relations and other key internal stakeholders
  • Manage the relationship between key stakeholders at the Lagos State Pension Commission.

Regional Coordinator /Head

Stanbic IBTC Pension Managers
10.2014 - 05.2017
  • Management
  • Milestones include:
  • Successfully grew the Regional Asset by over 10% within the first year
  • Successfully decreased the total number of the unfunded account in the Southern region through the successful engagement of business across the southern part of Nigeria
  • Increased regional financial contribution through client retention initiatives and outreach
  • Lead the Region team towards the achievement of set target for the Southern region
  • Manage relationships with Sales, Customer Relations and other key internal stakeholders
  • Team lead on Regional Employer forums held quarterly to address issues and challenges of companies regarding laws guiding pension funding and its implementation

Head

Stanbic IBTC Pension
05.2013 - 09.2014
  • Application Processing Unit
  • Milestones include:
  • Developed the workflow and application processes that helped reduce the turnaround time, thereby increasing productivity by over 80%
  • Achieved 90% success in reducing the collection of incomplete payment applications
  • Created templates for the Weekly Report for Business Development Division
  • Identified Bottlenecks within the Unit and implemented Recommendations that increased productivity
  • Developed and Created Reporting Dashboards for effective reporting

Head

Stanbic IBTC Pension Managers
01.2010 - 02.2013
  • Milestones include:
  • Developed the workflow and processes of the Unit
  • Developed processes that reduced the backlog of incomplete documents by over 50%
  • Organized Retiree Forums across the nation
  • Reduced unfunded NIL Employer cases by over 70

Regional Marketing Manager

Stanbic IBTC Pension Managers V
01.2009 - 12.2009
  • Areas of responsibility include:
  • Lead the Lagos State team and through successful initiatives and ensure achievement of set targets
  • Through good customer relationship and retention strategies, successfully managed the Top 60 Clients within the State
  • Ensured minimal to zero complaints from the assigned accounts
  • Manage relationships with Customer Relations and other key internal stakeholders

Client Service Manager

Stanbic IBTC Pension Managers V
01.2008 - 12.2008
  • Areas of responsibility include:
  • Actively coordinated the activities of all client-facing Units
  • Ensure that service quality is maintained
  • Ensured that aggrieved clients are well attended to and their issues resolved
  • Maintained correspondence with all registered clients
  • Ensured that employers remit contributions with the appropriate schedule

Manager

Stanbic IBTC Pension Managers V
01.2006 - 12.2007
  • Benefits Payment unit & Record Managements Unit
  • Areas of responsibility include:
  • Successful drew up processes and workflow, which led to the establishment of the unit
  • Developed a Unit Manual for the Benefits Payment unit, and it is still in use today
  • Established and enforced a 72-hour maximum response time to validate RSA claims
  • Successfully ensured Retirees received their benefits timely
  • Supervised the records management team
  • Achieved 95% success in RSA forms tracking and updates
  • Achieved 95% success in RSA forms call over
  • Ensured a 24-hour processing (turnaround) time for all forms received
  • Boosted company income by prompt dispatch of contribution schedule

Executive Assistant

Stanbic IBTC Pension Managers V
01.2005 - 12.2006
  • Areas of responsibility include:
  • Prepare and maintain up-to-date documentation of departmental meetings
  • Timely delivery of reports and ensuring quality Reports
  • Prepare correspondence, reports and materials for presentation
  • Set up travel arrangements and maintained the CEO’s calendar
  • Reproduce and disseminate required information to specified groups/units
  • Maintaining an effective filing system to ensure proper documentation and retrieval of documents
  • Events management for corporate meeting/presentation
  • Maintained accurate diary of events for the CEO
  • Developed the initial Customer Service manual used at IPML
  • Successfully coordinated and organised day to day running of the IPML Call Centre Sex
  • Male

Education

Bachelor’s degree - English

Lagos State University Ojo
01.1995 - 01.1999

Masters - English Language

University of Lagos Akoka
01.2002 - 01.2003

Master of Arts - Media And Public Relations

University of Leicester
Leicester, United Kingdom
01.2022 - Current

Skills

Skills & Attributesundefined

Accomplishments

  • Some major impact initiatives that I have worked on include:
  • Revenue Generation:
  • Management of the Federal Public Sector, Lagos State & Private Sectors Pensions that has delivered double-digit percentage growth over the past 4years
  • Led teams of professionals in managing projects and RSA funds worth over 70 billion Naira for the business and its partner agencies
  • Increased regional financial contribution, through client retention initiatives and outreach by 75%
  • Budget Planning & Control:
  • Provision of support in development and implementation of tools to improve Sales Revenue at Retail Shops through optimisation of walk-in customers at all outlets [this initiative grew revenue by over 100% in 6months]
  • Successfully grew the Regional Asset by over 10% within the first year
  • Successfully decreased the total number of the unfunded account in the Southern region through the successful engagement of business across the southern part of Nigeria
  • Project Management:
  • Conceptualizing and implementing of an application process that helped reduce the turnaround time, thereby increasing productivity by over 80%
  • Developed and implemented Reporting Dashboards for effective reporting, which helped in achieving (departmental objective] by 75%
  • Lead on the Development of processes that reduced the backlog of incomplete documents by over 80%
  • Team Lead on implementation of the following solutions for Stanbic IBTC Pensions Ltd:
  • CRM Solution [Microsoft NAV Dynamics]
  • My objective is to diligently and innovatively execute deliverables, developing both self and organisation, attain higher levels of responsibility that will optimise the skills and experience gathered in my diverse experience while availing me the opportunities to learn even more
  • Training
  • Finance for Non-Finance Manager Training March; Brideswell Consulting Limited (2019)
  • Productivity & Synergy for Pristine Sales IamaChamp (April 2019)
  • Negotiation Skills Programme Lagos Business School (July 2019)
  • Competitive Strategy Development; Lagos Business School (2018)
  • Relationship Selling for Wealth Management; Quramo Advisory (2017)
  • The Influencer Training; Blue Care Academy (2017)
  • Wealth Management Master class & Financial Planning: Chalhoub Consulting LLC, MI USA (2016)
  • Strategic Customer Relationship Management; Regenesys Business School (2015)
  • Targeted Selection Workshop; Deloitte Consulting (Pty) Ltd, S.A (2015)
  • Customer-Focused Organization Program; Kellogg School of Management, Chicago (2014)
  • Customer Loyalty Marketing; Loyalty Solutions Limited, Ghana (2011)
  • Global Team Leadership Program; Standard Bank, South Africa (2010)
  • Client Relationship Skills; Euro Money Training, London (2007)

Certification

Introduction to Data Studio

Interests

Reading, Writing, Walking

Hobbies

I love to read novels, especially those by Joan Collins, Jackie Collins, and Sydney Sheldon amongst others. I also read novels on conspiracy theories such as "The Mammoth Book of Cover-ups" by Jon. E. Lewis and "Conspiracy Theories" by Jamie King. Needless to say, I watch movies that bother on the same subject (Conspiracy Theories).


I also walk to keep fit, when the weather permits; otherwise I go up and down the staircase to achieve my target for the day, and this is a minimum of 6,000 steps daily.


I do fancy myself as a writer. I have a portfolio of unpublished works - mostly poems - some of which are on my blog.

Timeline

Introduction to Data Studio

04-2022

Digital Marketing Hubspot Academy

04-2022

Enterprise Design Thinking Practitioner IBM

03-2022

Scrum Fundamentals Certified

03-2022

Master of Arts - Media And Public Relations

University of Leicester
01.2022 - Current

Relationship Manager

Stanbic IBTC Pension Managers, Island, Lagos State Business
05.2017 - Current

Regional Coordinator /Head

Stanbic IBTC Pension Managers
10.2014 - 05.2017

Head

Stanbic IBTC Pension
05.2013 - 09.2014

Head

Stanbic IBTC Pension Managers
01.2010 - 02.2013

Regional Marketing Manager

Stanbic IBTC Pension Managers V
01.2009 - 12.2009

Client Service Manager

Stanbic IBTC Pension Managers V
01.2008 - 12.2008

Manager

Stanbic IBTC Pension Managers V
01.2006 - 12.2007

Executive Assistant

Stanbic IBTC Pension Managers V
01.2005 - 12.2006

Masters - English Language

University of Lagos Akoka
01.2002 - 01.2003

Bachelor’s degree - English

Lagos State University Ojo
01.1995 - 01.1999
Eyitayo AkinsanmiBusiness Development & Relationship Manager