
I have recently completed a degree in International relations at the University of Liverpool. I am also an
experienced Public Relations professional with a proven track record in organising and executing successful
events, enhancing brand awareness, and fostering stakeholder engagement. I have demonstrated resilience
and determination working as a Steward at Liverpool Football Club, ensuring public order and safety while
managing crowds and addressing customer concerns. I am adept at delivering exceptional customer service,
as evidenced by previous roles in sales. My current job as an Aldi store assistant has further honed my problem solving capabilities as well as my communication and team bulding skills, becoming an asset to the team in a short space of time. Core competencies include public relations insights, building strong
relationships, teamwork, leadership, communication, adaptability, and cultural awareness. While studying at
university I embraced many opportunities to work in diverse teams, enhancing my adaptability and cultural
awareness allowing me to work with people from all walks of life. This experience has taught me good time
management, analytical thinking, adaptability, and decision-making skills. Additionally, living with type 1
diabetes for the last three years has equipped me with excellent discipline, planning, and improvisation skills,
as I manage this condition successfully every day while meeting all my academic and professional
responsibilities.
Executed successful public relations events, resulting in heightened brand awareness and stakeholder engagement.
Fostered a collaborative team environment that encouraged innovation in public relations campaigns.
Promoted various deal packages through direct public engagement.
Operated turnstiles and assisted spectators during matchday stewarding.
Managed crowds while observing and responding to fan behaviour.
Adhered to security protocols to ensure safety and compliance.
Resolved customer enquiries efficiently, addressing concerns promptly.
Represented organisation positively in all external communications to enhance public relations efforts.
Leveraged social skills to drive sales, significantly contributing to venue success.
Coached new staff on best practices in public relations, fostering a skilled team.
Engaged customers effectively to cultivate positive relationships.
Operated ice cream machines, ensuring efficient service delivery.
Served customers by accurately processing orders and payments.
Maintained cleanliness of serving area and equipment through regular cleaning protocols.
Delivered exceptional customer service by promptly resolving complaints and addressing queries.
Public relations insights
Building strong relationships
Public order and safety
Resilience and Determination
Adaptability
Teamwork
Leadership
Communication
Cultural awareness
Duke of Edinburgh Bronze Award
Level 1 Spectator Safety