Adam Brown
Manchester,Lancashire
Summary
I am an experienced bartender/front of house team member achieving the level of assistant manager in prior jobs. I have a wealth of industry knowledge , and also key holder / managerial experience. I enjoy learning new things , whether that be an aspect of a job or general knowledge. I am ambitious and relish being pushed to achieve. I have developed a large amount of customer facing experience in my previous jobs , and consider public relations and providing good customer service and satisfaction as one of my strong points and assets.
Aspiring Videographer with high standards and committed work ethic seeks opportunity in creative team setting. Interprets briefs to achieve results to project specifications. Creative and proactive for innovative filming solutions, i am a motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work history
Assistant manager
The Melville
- In training, my duties included running the premises in absence of the general manager, taking deliveries, supervising staff, cash handling and being a key-holder
- Vapiano Edinburgh
- Front of House, Customer service, upselling to customers
- Working as part of a team and confidently on my own
- I learned about licensing regulations and health and safety
- Subway (Nightclub)
- Bartending, cash handling, working in a fast paced environment and working as part of a team
- Alongside working inside the venue I regularly conducted street promotions on an hourly and commission basis, involving approaching members of the public and conversing about the venue and drinks offers
- Through this job I also attended freshers fairs, with the aim of promoting subway and the company of Bruce taverns in general by approaching attendees of the fair, speaking with them about our venues and events, and providing free merchandise
- Studio 24
- Bartending, restocking, working a busy cloakroom and clean-up duties
- I also engaged in street PR
- Boozy Cow Bar
- PR In the evening encouraging potential customers to come in and try the bar and any current drinks or food offers
- The Avenue Store
- Assistant in Deli - Grocery Store serving customers, handling cash and replenishing stocks.
Food Concession Assistant
Hibernian FC
- In Food Kiosk, Match Days
- My duties included serving customers, preparing my work area and taking money, operating the till
- I was customer facing and had training in food hygiene and health and safety.
Photographer/Videographer
Self employed
06.2023 - Current
- Travelled to various locations to film, transporting necessary equipment.
- Owned video content production from planning through to post-production.
- Used various Adobe tools to edit, order and manipulate footage to create desired effect.
- Determined set-up of camera, sound and lighting equipment to produce precise results.
- Established detailed production schedule to meet project deadline.
- Resized photographs for use on social media platforms and websites.
Supervisor/Assistant Manager
Paradise Palms
02.2022 - 06.2023
- I am also responsible for receiving the entire venues deliveries and stocking it appropriately.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Trained staff on best practices to achieve optimal productivity.
Duty Manager
Paradise Palms
Edinburgh
05.2021 - 06.2023
- Working in a busy city centre cocktail bar / restaurant
- Duties include providing stellar customer service, alternating between manning the bar providing a range of original and classic cocktails and also floor duties which include seating customers , taking orders from the table and running food.
- Wrote end of shift reports to facilitate service continuity.
- Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
- Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.
Bar Staff
The oz bar
05.2019 - 06.2021
- Working in a popular and busy bar , catering to a wide clientele including a large student crowd and also the many regulars who visit
- In this job I have effectively and efficiently served a busy bar , received deliveries , been entrusted with opening the bar , getting everything ready to go and running the shift solo , and also formed many new friendships and strengthened existing ones
- Front of House Staff wee buddha
team member
The Wee Buddha
09.2018 - 05.2019
- During a normal day my job would entail waiting tables , interacting with customers and receiving food and drinks orders from them , and ensuring their time spent in the restaurant was pleasurable and comfortable
- I would also engage in cleaning tasks and upkeep of the restaurant.
Education
Music -
James Gillespie's High School
NVQ Level 5 - Retail
Edinburgh College (former Edinburgh’s Telford College)
Edinburgh 06.2016 - 05.2017
Skills
Punctuality and professionalism
Strong interpersonal Skills
Team leading
- Outstanding customer service
- Staff supervision
- Efficient multitasker
- Expert communicator
- Exemplary customer service
- Outgoing and enthusiastic
- Fashion and styling expertise
Timeline
Photographer/Videographer
Self employed
06.2023 - Current
Supervisor/Assistant Manager
Paradise Palms
02.2022 - 06.2023
Duty Manager
Paradise Palms
05.2021 - 06.2023
Bar Staff
The oz bar
05.2019 - 06.2021
team member
The Wee Buddha
09.2018 - 05.2019
NVQ Level 5 - Retail
Edinburgh College (former Edinburgh’s Telford College)
06.2016 - 05.2017
Assistant manager
The Melville
Food Concession Assistant
Hibernian FC
Music -
James Gillespie's High School
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