Adam Bhanji
London
Summary
Driven and adaptable professional with extensive experience in customer service with the ability to assist customer's needs; demonstrating exceptional communication and relationship building skills. Proficient in problem solving and working in fast paced environments. Highly motivated and determined to perform to best of my ability when carrying out tasks and willing to acquire new knowledge. Working in various environments has given me the flexibility needed to perform effectively and efficiently in any environment.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Client Account Administrator (with compliance duties)
Avec Voitures
London
2025.01 - 2026.02
- Transferred liability of tickets and managed contracts to ensure compliance with BVRLA policies.
- Conduct security checks of licences to ensure only authorised drivers operate vehicles.
- Ensured compliance with ICO (GDPR) standards in documentation processes.
Delivery driver
Tesco
Greenford, Ealing
2019.11 - 2024.01
- Optimised route planning and ensured adherence to delivery schedule to maintain punctual product delivery.
- Managed customer enquiries while delivering positive and friendly service.
- Facilitated high-volume deliveries efficiently to optimise operational workflow.
- Conducting routine safety checks to ensure the vehicle is safe before use.
- Utilised rapid decision-making skills to address traffic issues, coordinating with store personnel and customers to deliver real-time updates.
Lifeguard
Virgin Active
Cricklewood, Brent
2017.10 - 2019.02
- Conducted regular chemical testing of pool water to uphold safety standards and ensure cleanliness.
- Facilitated public engagement and coordinated staff efforts to enhance communication effectiveness.
- Maintained vigilance and composure while addressing hazards that emerged.
- Provided first aid for minor injuries, ensuring quick recovery.
Waiter
Virgin VIP Lounge, Heathrow Airport
Heathrow Airport, Hillingdon
2017.05 - 2017.10
- Attended to customers to create a welcoming environment that enhances overall satisfaction.
- Coordinated service for multiple tables, leveraging organisational skills to maintain high standards of customer satisfaction.
- Managed customer requests effectively during high-pressure periods to ensure satisfaction and timely service delivery.
Education
Mechanical Engineering Level 3 Extended Diploma -
Uxbridge College
Uxbridge, Hillingdon 2013.09 - 2015.06
GCSE - 10 subjects A-C, including Maths, Science, and English
Park High School
London 2009.09 - 2013.06
Skills
- Skills in written and spoken interaction
- Customer service
- Time optimisation
- Multitasking
- Able to work as part of a team and also independently
- Full UK driving license
- Microsoft Office proficient
Affiliations
- Gym
- Swimming
- Yoga/Meditation
- Reading
- Competing competitively in sports such as football and pool
References
Available at request
Timeline
Client Account Administrator (with compliance duties)
Avec Voitures
2025.01 - 2026.02
Delivery driver
Tesco
2019.11 - 2024.01
Lifeguard
Virgin Active
2017.10 - 2019.02
Waiter
Virgin VIP Lounge, Heathrow Airport
2017.05 - 2017.10
Mechanical Engineering Level 3 Extended Diploma -
Uxbridge College
2013.09 - 2015.06
GCSE - 10 subjects A-C, including Maths, Science, and English
Park High School
2009.09 - 2013.06