Adaeze Kamsiyonna Okorie
Colchester,Essex
Summary
Motivated and adaptable professional currently studying Actuarial Science at the University of Essex, with hands-on experience in events, retail, and front of house costumer service. Experienced in fast-paced environments, supporting large public events, managing customer enquiries, handling transactions, and maintaining high service standards. Proven ability to work effectively in teams, resolve customer issues calmly, and ensure smooth operations during busy periods. Skilled in communication, organization, and multitasking, with a strong commitment to delivering excellent customer experiences. Creative and detail-oriented, with personal interests in photography, crochet, knitting, sewing, modelling, which help develop creativity, patience, and confidence.
Overview
3
3
years of professional experience
Work history
Event staff worker
Agency work
London, City of London
2025.05 - Current
- Facilitated smooth operation of audio-visual equipment ensuring no technical glitches occurred during presentations.
- Ensured smooth event flow by managing logistics and coordinating with various teams.
- Managed ticket sales for successful crowd management.
- Assisted in post-event clean up, leaving the venue spotless every time.
- Provided hospitality support at festivals, concerts, and large public events.
- Served food and drinks in busy bar and catering environments.
- Assisted with customer service, taking orders, and handling payments.
- Maintained cleanliness and hygiene standards during high-volume service.
- Worked effectively as part of a team in fast-paced environments.
Receptionist
Mimichi restaurant
Abuja, Nigeria
2024.08 - 2024.10
- Upheld confidentiality with sensitive information handling procedures.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Acted as first point of contact for customers, welcoming guests professionally
- Handled phone calls, reservations, and customer enquiries
- Coordinated bookings and managed front-of-house flow
- Resolved customer issues calmly while maintaining a professional environment
- Upheld confidentiality with sensitive information handling procedures.
- Reduced waiting times through effective time and resource management.
Retail assistant
H-Medix pharmacy and supermarket
Garki, Abuja
2024.06 - 2024.09
- Ensured visual merchandising standards with regular display updates.
- Boosted sales through suggestive selling techniques.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Assisted customers with enquiries and purchases.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Provided coverage during peak times to manage customer flow effectively.
- Processed transactions and maintained accurate records.
- Ensured a clean, organized customer-facing environment.
- Resolved customer concerns politely and efficiently.
Sales assistant
Tchuzee Bridals
Wuse, Abuja
2023.02 - 2023.12
- Utilised excellent communication skills to provide detailed product information.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Offered personalised shopping advice to enhance customer experiences.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Improved customer service by efficiently handling queries and complaints.
- Demonstrated products effectively leading to increased sales conversions.
- Communicated effectively with customers to identify needs
- Maintained basic records and supported administrative tasks
- Built positive customer relationships through professional service
Education
Bachelor of Science - Actuarial Science/ Actuarial Mathematics
University of Essex
Colchester 2024.10 -
Skills
- Customer service and guest relations
- Strong communication and interpersonal skills
- Teamwork and collaboration in fast-paced environments
- Time management and organization
- Cash handling and transaction processing
- Sales and product promotion
- Hospitality and event support
- Problem solving and conflict resolution
- Administrative and front-desk support
- Basic computer skills (Microsoft Office)
Affiliations
- I enjoy photography and creative crafts such as crochet, knitting, and sewing, which help me develop creativity and attention to detail. I am also interested in modeling, which has helped build my confidence and presentation skills.
Timeline
Event staff worker
Agency work
2025.05 - Current
Bachelor of Science - Actuarial Science/ Actuarial Mathematics
University of Essex
2024.10 -
Receptionist
Mimichi restaurant
2024.08 - 2024.10
Retail assistant
H-Medix pharmacy and supermarket
2024.06 - 2024.09
Sales assistant
Tchuzee Bridals
2023.02 - 2023.12