Adaeza Principessa Anazoba
Summary
Dynamic and enthusiastic professional with a strong foundation in customer service and hospitality ethos. Known for positive communication skills; friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Ensures smooth and welcoming store environment. Demonstrates proficiency in handling transactions and maintaining tidy and organised shop floor contributing to a positive shopping experience.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Bartender
Bar Saraj Caffe'
Naples, Italy
01.2017 - 03.2019
- Collaborated with team members to provide seamless service during busy periods.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Resolved customer complaints promptly to maintain good relationships.
- Recommended drinks to customers, increasing overall sales.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Welcomed guests with friendly conversation and fun atmosphere.
Bartender
Bar Battaglia
Naples, Italy
05.2019 - 08.2021
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Created an inviting atmosphere through friendly interaction with customers.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Collaborated with team members to provide seamless service during busy periods.
- Handled cash transactions securely minimising risk of theft or fraud.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
- Followed food safety and hygiene requirements to protect guests.
Shop assistant
Supermercato COOP s.p.a
Naples, Italy
03.2022 - 09.2023
- Conducted price checks at request of customers for clear communication on cost.
- Coordinated closely with management on shop floor layouts and visual merchandising.
- Handled cash register efficiently, ensuring accurate transactions.
- Promoted sales and special promotions to increase store revenue.
- Collaborated effectively with team members during busy periods.
- Updated window displays regularly for fresh store appeal.
- Handled queries regarding products, providing detailed information as necessary.
- Assisted customers in finding desired items to enhance their shopping experience.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
Education
Math and Science
Liceo Scientifico Enrico Fermi
Aversa, Italy 09.2015 - 06.2018
Diploma of Higher Education - Marketing and Finance
Istituto Tecnico Commerciale "Alfonso Gallo"
Aversa 09.2019 - 06.2022
Skills
- Positivity and enthusiasm
- Product display creation
- Personal selling techniques
- Flexible
- Customer Service
- Product knowledge
- Effective problem solver
- Excellent time management
- Positive communication skills
- People Management
- Patience with customers
- Resilience under pressure
- Hospitality ethos
Affiliations
- Volleyball, Singing, Music
Languages
English
Native
Italian
Native
Spanish
Intermediate
References
References available upon request.
Timeline
Shop assistant
Supermercato COOP s.p.a
03.2022 - 09.2023
Diploma of Higher Education - Marketing and Finance
Istituto Tecnico Commerciale "Alfonso Gallo"
09.2019 - 06.2022
Bartender
Bar Battaglia
05.2019 - 08.2021
Bartender
Bar Saraj Caffe'
01.2017 - 03.2019
Math and Science
Liceo Scientifico Enrico Fermi
09.2015 - 06.2018