Ruby Mae Brown
Lincoln,Lincolnshire
Summary
Friendly and enthusiastic individual adept at operating in fast-paced environments providing excellent customer service. Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. An employee well-versed in strong communication and organisation skills who is eager to assist the team and willing to take on any task. .
Overview
5
5
years of professional experience
12149
12149
years of post-secondary education
Work history
Cafe Assistant
Whisby Garden Centre
Lincoln
07.2024 - Current
- Maximised customer satisfaction ratings through friendly, courteous service.
- Greeted customers professionally and provided knowledgeable assistance.
- Demonstrated flexibility by covering both opening and closing shifts.
- Handled cash and card transactions for food, beverages, and party bookings.
- Maintained a clean reception area to create positive impressions for visitors.
- Balanced multiple customer needs simultaneously, reducing average waiting times.
- Upsold sides, drinks, and desserts, increasing overall order value.
- Followed health and hygiene standards during food handling and restaurant cleaning.
Waitress Assistant
The Boathouse
Lincoln
07.2023 - 10.2023
- Prepared and reset tables promptly between guests.
- Maintained strict health and hygiene standards during food handling.
- Ensured tables remained clear of used crockery, glassware, and cutlery.
- Served meals and drinks professionally, adhering to high presentation standards.
- Welcomed guests warmly upon arrival to create a friendly atmosphere.
- Regularly assessed customer needs at tables, processing orders efficiently.
- Assisted kitchen staff with food preparation, dishwashing, and plating tasks.
Waitress Assistant
Lakeside View
Lincoln, Lincolnshire
09.2021 - 05.2022
- Executed table preparations and resets for guests, ensuring seamless dining experiences.
- Maintained rigorous health and hygiene standards during food handling and cleaning processes.
- Delivered meals and beverages with exceptional skill, upholding high quality standards.
Restaurant Waiter
The Railway Inn
Lincoln
11.2020 - 08.2021
- Delivered meals and drinks, ensuring high presentation standards.
- Maintained exceptional hygiene standards through diligent cleaning of food storage.
- Assisted kitchen staff with food preparation, dishwashing, and plating tasks.
- Executed closing duties by cleaning dining areas and accurately cashing up tills.
Education
NVQ Level 3 - Level 3 Dance UAL
Lincoln College
Lincoln, England 09.2024 -
GCSEs - English Language
Lincoln Minster School
Lincoln 09/2019 - 07.2024
GCSEs - English Literature
Lincoln Minster School
Lincoln 09/2019 - 07.2024
GCSEs - Maths
Lincoln Minster School
Lincoln 09/2019 - 07.2024
GCSEs - Drama
Lincoln Minster School
Lincoln 09/2019 - 07.2024
GCSEs - Food Technology and Nutrition
Lincoln Minster School
Lincoln 09/2019 - 07.2024
GCSEs - Religious Studies
Lincoln Minster School
Lincoln 09/2019 - 07.2024
GCSEs - Science - Double Award (Biology Chemistry & Physics)
Lincoln Minster School
Lincoln 09/2019 - 07.2024
Skills
- Professional and smart presentation
- Excellent telephone manner
- Reliable punctuality
- Calm under pressure
- Collaborative teammate
- Patience and composure
- Reception area maintenance
- Positive outlook
- Excellent Customer Service Skills
- Microsoft Office
- Clear communication
Affiliations
- Musical Theatre
- Dance
References
References available upon request.
Timeline
NVQ Level 3 - Level 3 Dance UAL
Lincoln College
09.2024 -
Cafe Assistant
Whisby Garden Centre
07.2024 - Current
Waitress Assistant
The Boathouse
07.2023 - 10.2023
Waitress Assistant
Lakeside View
09.2021 - 05.2022
Restaurant Waiter
The Railway Inn
11.2020 - 08.2021
GCSEs - English Language
Lincoln Minster School
09/2019 - 07.2024
GCSEs - English Literature
Lincoln Minster School
09/2019 - 07.2024
GCSEs - Maths
Lincoln Minster School
09/2019 - 07.2024
GCSEs - Drama
Lincoln Minster School
09/2019 - 07.2024
GCSEs - Food Technology and Nutrition
Lincoln Minster School
09/2019 - 07.2024
GCSEs - Religious Studies
Lincoln Minster School
09/2019 - 07.2024
GCSEs - Science - Double Award (Biology Chemistry & Physics)
Lincoln Minster School
09/2019 - 07.2024
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