Hamad Ahmed
Hodge Hill,Birmingham
Summary
Dynamic English as a Foreign Language Teacher with innovative teaching approach. Drives class engagement through interactive exercises, role plays and multimedia content. Adapts learning materials to meet diverse needs.
Trained IT Engineer skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
5
5
Certification
Work history
ESOL teacher
LearnDirect
London
11.2023 - 03.2024
- Established positive, productive classroom environments for maximised student engagement.
- Taught Grammar, Lexis, listening, reading and speaking lessons in target language.
- Provided engaging educational resources to broaden student learning tools.
- Spoke clearly and concisely for optimised student comprehension.
- Researched teaching methods, advising colleagues on interesting findings.
- Delivered remote learning sessions via educational platforms and video conferencing software.
- Planned dynamic, interesting lessons by incorporating variety of mediums.
- Helped non-native speakers with confidence and social integration.
IT Service Engineer
ISG Ltd
09.2021 - Current
- IT support on premise and remotely using SCCM and Teamviewer
- Building laptops/desktops/mobile phones
- Creating new users and responsible for leavers as well
- Managing MDM using Intune (iphones)
- Troubleshooting network issues, email issues and general desktop support
- Troubleshooting MS office issues
- Installing routers on-site at various locations
- Patching ports
- Desk moves
- Managing O365 accounts for clients
- Communicating with 3rd party vendors.
PGCE Trainee student
Newmans University
Birmingham
08.2020 - 02.2021
- Managed competing priorities through effective time management and prioritisation.
- Readied materials ahead of publication to meet project brief.
- Volunteered for community outreach programs, making positive impact beyond campus.
- Facilitated study groups, promoting collaborative learning and knowledge exchange.
- Set academic targets for students, communicating constructive feedback to address obstacles to learning.
- Tutored students requiring extra support to increase target grade attainment.
- Signposted additional learning resources to increase students' subject passion.
- Covered primary teacher absences and continued lessons according to curriculum plans.
- Balanced university-based study alongside weekly teaching duties.
IT 2nd Line Senior Engineer/Project technical Lead
Claires Accessories Ltd
03.2020 - 09.2021
- IT support on premise and remotely using Desktop central
- Building laptops/desktops/mobile phones
- Creating new users and responsible for leavers as well
- Managing MDM using Maas360
- Working on differnet projects including rolling out software to 500 tablets using Maas360
- Troubleshooting network issues, email issues and general desktop support
- Troubleshooting Lotus notes issues
- Project lead on tablet rollout in UK
- Troubleshooting MS office issues.
IT 2nd line Support Analyst
IM Group Ltd
03.2019 - 03.2020
- IT support on premise and remotely using Teamviewer
- Building laptops/desktops/mobile phones
- Creating new users and responsible for leavers as well
- Managing O365 accounts for clients.
Team Leader/Incident Manager
Acora IT Solutions
02.2016 - 11.2017
- Managing the distribution of work and overall workload of my team
- Attend daily/weekly calls with customers to discuss open cases or concerns
- Responsible for supporting 6 customers (companies)
- Ensuring that work across the team is correctly classified and being prioritised in line with customer SLA or KPI
- Managing a team of 6
- Playing an active part during any major incidents that affect my customers.
Education
BA (Hons) English Literature degree -
Birmingham City University
01.2006 - 04.2010
Trinity CertTESOL - ESOL
Learn Direct
London 11.2023 - 03.2024
Skills
- Drilling techniques
- Lesson design
- Online classroom management
- Behaviour management
- Post-lesson feedback
- Language immersion
- Problem-solving
- Smart classrooms
- Inspiring leader
- Educational research
- Modern literature
- Creative class planning
- Gamification
- CertTESOL qualified
- Knowledge of Zoom
- Time management
- Communication skills
Certification
CertTESOL level 5
BA (Hons) Degree.
MTA Networks fundamentals
ITIL foundation
Timeline
ESOL teacher
LearnDirect
11.2023 - 03.2024
Trinity CertTESOL - ESOL
Learn Direct
11.2023 - 03.2024
IT Service Engineer
ISG Ltd
09.2021 - Current
PGCE Trainee student
Newmans University
08.2020 - 02.2021
IT 2nd Line Senior Engineer/Project technical Lead
Claires Accessories Ltd
03.2020 - 09.2021
IT 2nd line Support Analyst
IM Group Ltd
03.2019 - 03.2020
Team Leader/Incident Manager
Acora IT Solutions
02.2016 - 11.2017
BA (Hons) English Literature degree -
Birmingham City University
01.2006 - 04.2010
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