Abrahim Niazi
London,Middlesex
Summary
Hard-working and reliable individual with experience in customer service and administrative tasks. Skilled in delivering excellent customer service, handling transactions accurately, and working effectively as part of a team. Seeking a customer-facing retail role to further develop interpersonal and organisational skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Admin & Customer service representative
G&M Direct Hire
09.2023 - 06.2025
- Delivered outstanding customer support to inquiries, ensured a positive experience for candidates and clients across, email, and in-person channels.
- Managed daily administrative operations, including scheduling interviews, maintaining organized records, and updating applicant databases to ensure smooth efficient workflow.
- Identified opportunities to improve customer satisfaction and internal processes, contributing to a more streamlined and professional hiring experience.
- Handled escalations professionally, ensuring customer satisfaction through empathy, active listening, and effective problem-solving.
Part-Time Sales Assistant (Footwear)
JD Sports
Edgware
09.2021 - 12.2021
- Delivered a luxury client experience by providing personalised service and expert guidance in selecting premium footwear, ensuring an exceptional shopping journey.
- Offered tailored product knowledge and styling advice to meet individual client needs, fostering trust, and long-term relationships.
- Maintained an immaculate footwear environment, reflecting brand standards of elegance, and enhancing customer experience.
Full-Time Assistant
Umais Autos
07.2020 - 08.2020
- Assisted in preparing vehicles for painting, contributing to high-quality finishes.
- Maintained a clean, organized, and safe workshop environment to enhance efficiency and comply with safety standards.
- Contributed to smooth workflow by supporting inventory management, tool organization, and timely task completion.
- Car Bodywork
Part-Time Customer Service Assistant
Samos Pizza
Margate
04.2020 - 06.2020
- Handled customer orders with accuracy and professionalism, both in person and over the phone, ensuring efficient and reliable service.
- Acted as the key link between customers and the kitchen, organizing and relaying orders to maintain smooth operations.
- Maintained a welcoming and customer-focused environment, resolving inquiries and ensuring client satisfaction.
Education
Hatch End High School
01-2023
BSc Computer science
Brunel University London
UxbridgeSkills
- Outstanding customer service
- Communication skills
- Ability to work under pressure
- Efficient handling of cash transactions
- Efficient handling of card transactions
- Strong teamwork
- Adaptability
- Attention to detail
- Organizational abilities
- Positive attitude
- Approachable attitude
References
Available upon request
Languages
pashto, English
First Language
Urdu
Upper Intermediate
B2
Certification
- GCSE
- A levels
Timeline
Admin & Customer service representative
G&M Direct Hire
09.2023 - 06.2025
Part-Time Sales Assistant (Footwear)
JD Sports
09.2021 - 12.2021
Full-Time Assistant
Umais Autos
07.2020 - 08.2020
Part-Time Customer Service Assistant
Samos Pizza
04.2020 - 06.2020
Hatch End High School
BSc Computer science
Brunel University London