Khalid Faisal Ali
London
Summary
Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative/ Telephone/Admin
Careline Services
London, London
03.2009 - 07.2011
- Ensured smooth running of operations with timely preparation of reports.
- Performed administrative duties contributing towards smooth store operations.
- Assisted customers in making informed decisions by providing detailed product information.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Enhanced communication channels through regular updates on company policies and promotions.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Offered technical support, leading to enhanced user experience.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Managed high-volume customer queries simultaneously through effective multitasking.
Sales Agent
Calumetic Photographic
London, London
06.2007 - 08.2009
- Liaised effectively between customers and internal departments to facilitate smooth transactions.
- Conducted market research to identify new business opportunities.
- Boosted brand visibility by organising promotional events.
- Developed sales pitches tailored specifically to individual client needs.
- Fostered a positive team environment to drive collective success in sales targets.
- Tracked competitor activity and adjusted strategies accordingly for market advantage.
- Provided after-sales support as required, enhancing overall customer experience.
Customer Service Agent
The o2 Arena
North Greenwich, London
05.2006 - 01.2007
- Assisted customers in navigating company website, enhanced user experience.
- Managed customer queries for better understanding of products and services.
- Took ownership of customer concerns, ensured comprehensive resolution efforts were made.
- Handled difficult situations calmly, delivered positive outcomes under pressure.
Store Assistant
Sainsbury's PLC
Pinner, Harrow
05.2002 - 05.2003
- Enhanced customer service by responding promptly to queries.
- Received deliveries timely, ensuring rapid shelf restocking.
- Processed transactions swiftly to reduce customer waiting time.
- Handled complaints efficiently, ensuring customer satisfaction.
- Provided product information to facilitate informed purchasing decisions.
- Assisted customers, resulting in a positive shopping experience.
- Followed standard operating procedures strictly enforcing company policies and standards.
Education
5 GCSEs - English, Science(Double Award), Art, Geography
Whitmore High School
London, Harrow 09.1999 - 09.2002
NVQ Level 2 - Business Studies, Information Technology
Stanmore College
Stanmore, London 09.2002 - 07.2003
NVQ Level 1 - Safeguarding Children/ Childcare Education
City & Guilds Online Course (Highspeed Training)
London 01.2025 - 01.2028
Skills
- Strong written communication
- Problem-solving
- Team Leadership
- Complaint resolution
- Microsoft Office
- Outstanding customer service
- Communication excellence
- Data entry proficiency
- Customer Service
Date Of Birth
20/10/1984
Affiliations
- Spending time with family, Football, Socialising, Current Affairs, Films.
Timeline
NVQ Level 1 - Safeguarding Children/ Childcare Education
City & Guilds Online Course (Highspeed Training)
01.2025 - 01.2028
Customer Service Representative/ Telephone/Admin
Careline Services
03.2009 - 07.2011
Sales Agent
Calumetic Photographic
06.2007 - 08.2009
Customer Service Agent
The o2 Arena
05.2006 - 01.2007
NVQ Level 2 - Business Studies, Information Technology
Stanmore College
09.2002 - 07.2003
Store Assistant
Sainsbury's PLC
05.2002 - 05.2003
5 GCSEs - English, Science(Double Award), Art, Geography
Whitmore High School
09.1999 - 09.2002
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