Abosede Rebecca Olatunbosun
Derby,Derbyshire
Summary
Motivated recent graduate committed to takes on new role harnessing strong interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Experienced customer service with over six years in banking and financial industry. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated team player prioritising greater organisational efficiency. Analytical and detail-orientated individual seeking to launch career with company offering opportunities for professional development.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work history
Customer Service Executive
Polaris Bank Ltd
Nigeria
2018.02 - 2023.02
- Responded to customer queries and provided excellent customer service.
- Resolved complaints with proactive problem-solving and analysis.
- Provided professional and helpful support to new and existing clients.
- Used in-depth product understanding to answer customer questions knowledgeably.
- Built positive customer rapport through friendly, professional communication.
- Explained benefits and advantages of different product and service offerings to customers.
- Escalated complex issues quickly to supervisors to avoid service failure.
- Followed up customer queries to check provided solutions met expectations.
- Exceeded targets by delivering comprehensive and consistent service.
- Improved company processes by analysing customer feedback and service trends.
Accounts Assistant
Royal Continental Suite & Apartments Hotel
Nigeria
2021.01 - 2022.12
- Helped with preparation of management accounts and end-month duties.
- Completed daily and monthly bank reconciliations and noted any discrepancies.
- Prepared Excel spreadsheets to track banking transactions and financial performance.
- Verified items billed against items received, following up with vendors to reconcile variances.
- Kept and updated digital and physical financial records.
Marketing Intern
Skye Bank Plc
Nigeria
2017.03 - 2018.02
- Participated in weekly brainstorming meetings, contributing innovative ideas for upcoming marketing initiatives and branding efforts.
- Promoted brand activity at public and industry events to build awareness.
- Built productive working relationships through proactive, responsive communication.
- Leveraged data to produce informative, helpful marketing insights.
Education
Master of Science - Accounting and Finance
University of Derby
Derby 2023.01 - 2024.03
Bachelor of Science - Accounting
Fountain University
Nigeria 2018.08 - 2021.09
Diploma of Higher Education - Accountancy
Federal Polytechnic Ede
Nigeria 2012.11 - 2016.12
Skills
- Customer Service Skills
- Client engagement
- Payroll operations
- Multitasking skills
- Problem Solving Skills
- Office Technology Skills
- Advanced product knowledge
- Interpersonal Communication Skills
Timeline
Master of Science - Accounting and Finance
University of Derby
2023.01 - 2024.03
Accounts Assistant
Royal Continental Suite & Apartments Hotel
2021.01 - 2022.12
Bachelor of Science - Accounting
Fountain University
2018.08 - 2021.09
Customer Service Executive
Polaris Bank Ltd
2018.02 - 2023.02
Marketing Intern
Skye Bank Plc
2017.03 - 2018.02
Diploma of Higher Education - Accountancy
Federal Polytechnic Ede
2012.11 - 2016.12