Rajasree Kalumula
Hounslow,London
Summary
Hard working, polite, and friendly receptionist with 5years of experience of working within the Hospitality Field. Committed to ensuring an exceptional level of customers service and exceeding the expectations of any visitors highly motivated help the organization strengthen its customer relationship by identifying prospects, possess the skills to present a product or service to the clients in professional manner.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer service executive
ASHOKA HOTEL/HOMEO CARE INTERNATIONAL
HANAMKONDA(WARANGAL), INDIA
12.2016 - 06.2021
- Meeting and greeting up to 100 hotel guests daily to ensure they receive a warm and friendly welcome.
- Taking time to understand the needs of each visitors and offering them additional information to enjoy their stay at the hotel.
- Offered visitors a warm welcome and answered questions about services or memberships.
- Handed 40+ calls daily and responded to all voicemails within 1 hour.
- Helped to ensure a friendly, relaxing ,and professional environment.
- Keeping accurate records on check-ins and maintaining data confidentiality.
- Efficiently navigate between multiple systems to resolve and customer concern as it relates to one or more product or services
- Redirecting the patient and relative to medical social workers as required
Education
Master of Business Administration - Business administration
KAKATIYA UNIVERCITY
INDIA 04.2014 - 05.2016
Skills
- Ability to work under pressure
- Fast Learner
- Computer skills
- Ability to work in team
- Relationship development
- Communication
- Career planning
- Customer service skills
Languages
English
Hindi
Telugu
Personal Information
- Date of birth: 10/10/90
- Gender: Female
- Nationality: Indian
- Marital status: Married
Timeline
Customer service executive
ASHOKA HOTEL/HOMEO CARE INTERNATIONAL
12.2016 - 06.2021
Master of Business Administration - Business administration
KAKATIYA UNIVERCITY
04.2014 - 05.2016
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