ABIOLA OGUNDIYA
High Wycombe,United Kingdom
Summary
Experienced office manager skilled in administration and business support. Specialises in customer service, scheduling, and data analysis, with strong communication abilities. Utilises Microsoft Office Suite for record management and compliance while driving process improvements. Engages stakeholders and collaborates with teams to enhance service delivery and resolve issues efficiently.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Production Operative
Hypnos Beds
Princes Risborough, Buckinghamshire
2024.01 - Current
- Consistently achieved production and quality targets while maintaining strict compliance with company procedures.
- Conducted detailed quality inspections and identified defects before products reached customers.
- Collaborated across teams to effectively resolve production issues and minimise delays.
- Generated and printed production job tickets/work orders to align with daily and weekly production plans.
- Maintained accurate production records to enhance operational reporting and inform decision-making.
- Demonstrated flexibility by supporting different production areas during periods of high demand.
- Contributed to maintaining a safe and efficient working environment.
Purchase & Office Administrator
B-PELF'S World Enterprise
Lagos
2020.01 - 2023.12
- Managed procurement and office administration activities, ensuring the timely purchase of goods and the efficient day-to-day running of office operations.
- Monitored inventory levels and prepared purchase documentation to assist in maintaining adequate stock of office and operational supplies, ensuring seamless daily operations.
- Coordinated with suppliers, customers, and internal departments to process orders, resolve enquiries, and support smooth business operations.
- Maintained accurate procurement, supplier, and administrative records, ensuring confidentiality and compliance with company procedures to support operational integrity.
- Produced reports, organised meetings, and provided administrative support to management, prioritising multiple tasks to meet deadlines and facilitate informed decision-making.
Personal assistant to the CEO
Blue Bubbles Hospitality
Ilorin, Nigeria
2016.06 - 2019.11
- Provided high-level executive support by managing the CEO's complex diary, coordinating meetings, preparing briefing materials, and ensuring competing priorities were effectively managed to meet organisational objectives.
- Coordinated executive meetings, corporate events, and business travel logistics, preparing agendas and minutes, and tracking follow-up actions to enable informed decision-making and ensure successful delivery.
- Built and maintained effective relationships with senior leaders, external partners, suppliers, and clients, ensuring professional communication and the confidential handling of sensitive information.
- Enhanced administrative efficiency by implementing structured document management and meeting-tracking systems, facilitating quicker information retrieval and timely completion of actions.
- Produced accurate reports and analysed administrative processes to identify opportunities for improvement, supporting business initiatives and contributing to effective service delivery.
Customer Service Representative
Heritage Bank
Ilorin
2015.08 - 2016.04
- Delivered exceptional customer service, addressing high volumes of enquiries effectively.
- Investigated and resolved customer issues, ensuring adherence to organisational procedures for customer satisfaction.
- Assisted customers with inquiries and administrative requests, ensuring prompt and accurate service.
- Built positive customer relationships through effective communication and problem-solving.
- Maintained accurate customer records while protecting confidentiality at all times.
- Supported branch operations by keeping records and documentation accurate.
Education
Bachelor of Science - Statistics
Ajayi Crowther University
Oyo State, Nigeria 2020.12 - 2022.11
Higher National Diploma - Biochemistry
KWARA STATE POLYTECHNIC
Ilorin, Nigeria 2016.05 - 2019.09
National Diploma - Science Laboratory Technology
KWARA STATE POLYTECHNIC
Ilorin, Nigeria 2013.09 - 2015.08
Skills
Manufacturing process support
Production workflow management
Process optimisation
Operational efficiency
Quality service management
Data management
Record compliance
Microsoft Office Suite
Continuous improvement
Cross-functional collaboration
Team collaboration
Customer issue resolution
Calendar scheduling
Team communication
Certification
- Google Course Certificate: Ask Questions to Make Data Driven Decisions
- Google Course Certificate: Prepare Data for Exploration
- Google Course Certificate: Foundations: Data, Data, Everywhere
- Google Course Certificate: Process Data from Dirty to Clean
LANGUAGES
English (Full Professional Proficiency) - Full professional proficiency
Pidgin English (Full Professional Proficiency) - Full professional proficiency
Yoruba (Native) - Native
French (Novice) - Beginner
Timeline
Production Operative
Hypnos Beds
2024.01 - Current
Bachelor of Science - Statistics
Ajayi Crowther University
2020.12 - 2022.11
Purchase & Office Administrator
B-PELF'S World Enterprise
2020.01 - 2023.12
Personal assistant to the CEO
Blue Bubbles Hospitality
2016.06 - 2019.11
Higher National Diploma - Biochemistry
KWARA STATE POLYTECHNIC
2016.05 - 2019.09
Customer Service Representative
Heritage Bank
2015.08 - 2016.04
National Diploma - Science Laboratory Technology
KWARA STATE POLYTECHNIC
2013.09 - 2015.08