Summary
Overview
Work history
Education
Skills
Timeline
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Abilacksan Aravindan

Northolt,EAL

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

12
12
years of professional experience

Work history

Sales Executive

Todd Doors
Northolt, Ealing
11.2022 - Current
  • Over 450k in sales in my first year of work at the company
  • Implemented customer follow up to uphold service standards.
  • Completed transactions to replace or exchange defective items.
  • Offered current, accurate advice on optional solutions for concerns.
  • Advised customers on availability, pricing and location of products.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Worked alongside all aspects of the business from the warehouse to the trade team
  • Used in-depth product understanding to answer customer questions knowledgeably.
  • Engaged with customers to build rapport and loyalty.

Sales Executive

UK Executive Chauffeurs LTD
London, ENG
12.2018 - 10.2022
  • Managing bookings for the most discerning customers , answering calls and responding to emails - Creating monthly invoices for corporate clients - Ensuring Chauffeurs meet the clients seamlessly.
  • Completed customer searches to generate new leads.
  • Conducted research on our main competitors and their services to maintain industry knowledge and competitive edge.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Cross-sold complementary products and services to customers.
  • Increased revenue by implementing effective sales strategies and sales cycle processes from prospecting leads through closings.
  • Increased client retention by building instant rapport and establishing customer trust.

Customer Service Champion

Shell
London, ENG
10.2016 - 07.2017
  • Providing excellent customer service
  • Increased sales of high profit margin products such as oils and other services by offering advice on purchases and promoting additional products.
  • Restocked, arranged and organised merchandise in front lanes to drive product sales.
  • Proficiently operated till during high-volume shopping times, with 100% accuracy.
  • Ensured immaculately tidy working areas throughout shifts for optimised cleanliness standards.
  • Educated customers on promotions to enhance sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Assisted in smooth running of shop floor processes by helping customers locate items and ensuring signage and pricing accuracy.
  • Answered questions about store policies and concerns to support positive customer experiences.

Volunteer

Cancer Research UK
Harrow, Middlesex
06.2013 - 09.2015
  • Collected clothes and unwanted goods that were donated to the shop by donors
  • Supported the team in fundraising activities selling branded merchandise to raise funds for the cause
  • Welcomed guests and clients in upbeat and friendly manner.
  • Helped around the shop floor ensuring the items for sale were in a presentable manner.
  • Tagging, sorting clothes

Education

Bachelor of Science - Banking and Finance

London Metropolitan University
London, ENG

Bachelor of Science - Financial Economics

Kingston university
Kingston upon Thames, KTT

QCF -

The London Academy of Music and Dramatic Art
London, ENG
2016

A-Levels -

Slough Grammar School
2013

AS Level -

Slough Grammar School
Slough
2012

GCSE -

Slough Grammar School
2011

Skills

  • Interpersonal communication skills
  • Customer relations
  • Product knowledge
  • Problem solving strength
  • Acquiring clients
  • Market research
  • Marketing understanding
  • Sales expertise
  • Self-motivated
  • Teamwork and collaboration
  • Zendesk
  • Outstanding customer service
  • Direct sales

Timeline

Sales Executive

Todd Doors
11.2022 - Current

Sales Executive

UK Executive Chauffeurs LTD
12.2018 - 10.2022

Customer Service Champion

Shell
10.2016 - 07.2017

Volunteer

Cancer Research UK
06.2013 - 09.2015

Bachelor of Science - Banking and Finance

London Metropolitan University

Bachelor of Science - Financial Economics

Kingston university

QCF -

The London Academy of Music and Dramatic Art

A-Levels -

Slough Grammar School

AS Level -

Slough Grammar School

GCSE -

Slough Grammar School
Abilacksan Aravindan