Abilacksan Aravindan
Northolt,EAL
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
12
12
years of professional experience
Work history
Sales Executive
Todd Doors
Northolt, Ealing
11.2022 - Current
- Over 450k in sales in my first year of work at the company
- Implemented customer follow up to uphold service standards.
- Completed transactions to replace or exchange defective items.
- Offered current, accurate advice on optional solutions for concerns.
- Advised customers on availability, pricing and location of products.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Worked alongside all aspects of the business from the warehouse to the trade team
- Used in-depth product understanding to answer customer questions knowledgeably.
- Engaged with customers to build rapport and loyalty.
Sales Executive
UK Executive Chauffeurs LTD
London, ENG
12.2018 - 10.2022
- Managing bookings for the most discerning customers , answering calls and responding to emails - Creating monthly invoices for corporate clients - Ensuring Chauffeurs meet the clients seamlessly.
- Completed customer searches to generate new leads.
- Conducted research on our main competitors and their services to maintain industry knowledge and competitive edge.
- Resolved customer concerns promptly to maintain satisfaction.
- Cross-sold complementary products and services to customers.
- Increased revenue by implementing effective sales strategies and sales cycle processes from prospecting leads through closings.
- Increased client retention by building instant rapport and establishing customer trust.
Customer Service Champion
Shell
London, ENG
10.2016 - 07.2017
- Providing excellent customer service
- Increased sales of high profit margin products such as oils and other services by offering advice on purchases and promoting additional products.
- Restocked, arranged and organised merchandise in front lanes to drive product sales.
- Proficiently operated till during high-volume shopping times, with 100% accuracy.
- Ensured immaculately tidy working areas throughout shifts for optimised cleanliness standards.
- Educated customers on promotions to enhance sales.
- Counted cash in register drawer at beginning and end of shift.
- Assisted in smooth running of shop floor processes by helping customers locate items and ensuring signage and pricing accuracy.
- Answered questions about store policies and concerns to support positive customer experiences.
Volunteer
Cancer Research UK
Harrow, Middlesex
06.2013 - 09.2015
- Collected clothes and unwanted goods that were donated to the shop by donors
- Supported the team in fundraising activities selling branded merchandise to raise funds for the cause
- Welcomed guests and clients in upbeat and friendly manner.
- Helped around the shop floor ensuring the items for sale were in a presentable manner.
- Tagging, sorting clothes
Education
Bachelor of Science - Banking and Finance
London Metropolitan University
London, ENGBachelor of Science - Financial Economics
Kingston university
Kingston upon Thames, KTTQCF -
The London Academy of Music and Dramatic Art
London, ENG2016
A-Levels -
Slough Grammar School
2013
AS Level -
Slough Grammar School
Slough2012
GCSE -
Slough Grammar School
2011
Skills
- Interpersonal communication skills
- Customer relations
- Product knowledge
- Problem solving strength
- Acquiring clients
- Market research
- Marketing understanding
- Sales expertise
- Self-motivated
- Teamwork and collaboration
- Zendesk
- Outstanding customer service
- Direct sales
Timeline
Sales Executive
Todd Doors
11.2022 - Current
Sales Executive
UK Executive Chauffeurs LTD
12.2018 - 10.2022
Customer Service Champion
Shell
10.2016 - 07.2017
Volunteer
Cancer Research UK
06.2013 - 09.2015
Bachelor of Science - Banking and Finance
London Metropolitan University
Bachelor of Science - Financial Economics
Kingston university
QCF -
The London Academy of Music and Dramatic Art
A-Levels -
Slough Grammar School
AS Level -
Slough Grammar School
GCSE -
Slough Grammar School
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