Abigail C. Wheatley
Doncaster,South Yorkshire
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Tech Guide
EE
02.2026 - Current
- Resolved customer complaints effectively, fostering trust and satisfaction.
- Supported customers facing issues, providing reassurance and resolution to restore confidence in the company.
- Addressed queries and escalated concerns to management to increase customer satisfaction.
- Assisted in the development of a knowledge base for common technical issues, streamlining troubleshooting processes.
- Mastered various systems within designated timelines to enhance service delivery.
Seasonal Catering Assistant
Yorkshire Wildlife Park
11.2024 - 01.2025
- Recorded customer orders accurately while recommending menu items and highlighting daily specials to improve guest experience.
- Delivered food and beverages efficiently to enhance customer satisfaction through timely service and optimal food temperatures.
- Maintained café cleanliness by sanitising tables and preparation areas, contributing to a safe and welcoming environment.
Team Member
KFC
06.2023 - 12.2023
- Executed order fulfilment, ensuring high quality standards in every transaction.
- Promoted additional products, contributing to increased customer satisfaction.
- Collaborated with colleagues to foster a cohesive working environment.
Education
A-levels -
mcauley catholic sixth form
Gcse’s -
mcauley catholic high school
Skills
- Technical troubleshooting
- Order processing
- Health and safety compliance
- Customer service excellence
- Team collaboration
- Knowledge base development
- Communication skills
- Punctuality
- Knowledge base development
Certification
First aid, First Aid Schools, 2027-05-01
Personal Information
Age: 19
Timeline
Service Tech Guide
EE
02.2026 - Current
Seasonal Catering Assistant
Yorkshire Wildlife Park
11.2024 - 01.2025
Team Member
KFC
06.2023 - 12.2023
A-levels -
mcauley catholic sixth form
Gcse’s -
mcauley catholic high school