Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Timeline
Generic
Kavita Lothe

Kavita Lothe

Stoke-on-Trent,Staffordshire

Summary

Senior Business Analyst with over 8 years of expertise in business analysis and stakeholder management within consulting and technology sectors. Demonstrated success in leading digital transformation initiatives and optimising enterprise systems through effective cross-functional collaboration. Proficient in BPMN, UAT governance, and delivering user-centric solutions, with strong skills in Jira, Confluence, SQL, Tableau, and ServiceNow. Recognised for providing executive insights and achieving measurable results in complex business environments.

Overview

16
16
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification

Work history

Senior Business Analyst

Accenture Technology Pvt Ltd
India
09.2021 - 01.2024
  • Led extensive business analysis and application enhancement initiatives, encompassing development of current and future state process models (BPMN) to ensure alignment of proposed solutions with enterprise objectives—achieving measurable gains in system efficiency and user experience..
  • Effectively managed stakeholder engagement across cross-functional teams, facilitating structured communication and alignment between business and technology groups, which led to a significant reduction in approval turnaround time.
  • Championed Agile delivery methodologies, actively contributing to sprint planning, backlog refinement, daily stand-ups, and retrospectives. Authored and prioritised epics and user stories with clearly defined acceptance criteria, improving sprint velocity and delivery predictability.
  • Oversaw successful deployment and change management of a centralised Knowledge Management platform for an insurance client, improving access to organisational content and minimising onboarding duration by 30%, coupled with 15% savings in training and refresher programme costs.
  • Managed end-to-end user acceptance testing (UAT) alongside post-deployment validation, working collaboratively with QA teams and business stakeholders to ensure exceptional quality, defect-free releases, and seamless transitions—achieving a 98% user adoption rate within the initial month of rollout.
  • Delivered strategic dashboards and executive-level reporting tools, leveraging key performance indicators (KPIs) and data visualization to support senior leadership in performance tracking, strategic planning, and informed decision-making.

Business Analyst

Accenture Technology Pvt Ltd
India
05.2017 - 09.2021
  • Conducted in-depth root cause analysis of recurring issues within client-facing software application, collaborating with cross-functional stakeholders to implement corrective actions that led to 15% reduction in repeat incidents and improved platform stability.
  • Oversaw and evaluated Level 1 and Level 2 application support communications, providing structured feedback, coaching, and performance insights that resulted in measurable improvements in service delivery and stakeholder satisfaction.
  • Designed and implemented comprehensive onboarding and technical training programmes, accelerating team readiness by 30%, enhancing application knowledge, and improving first-time resolution rates by 25%—contributing to operational efficiency and reduced escalations.
  • Produced and presented high-quality SLA, CSAT, and quality assurance reports to senior stakeholders with 100% data accuracy, supporting project management decisions, continuous performance improvement, and adherence to ITIL-compliant service standards.

Quality Analyst

Intelenet Global Services
India
11.2015 - 10.2016
  • Delivered strategic quality improvements through audits, coaching, and training, significantly reducing errors, strengthening compliance, and enhancing customer satisfaction.
  • Drove cross-functional process optimisation, reducing turnaround time by 18% and boosting overall productivity, ensuring alignment with client KPIs and business objectives.
  • Trained staff in understanding and maintaining high-quality standards, fostering culture of excellence within company.

Quality Analyst

Teleperformance India Pvt. Ltd
India
04.2008 - 04.2010
  • Led end-to-end quality assurance by monitoring team communications (calls and emails) and conducting comprehensive root cause analyses to identify performance gaps. Delivered targeted coaching and training interventions, resulting in 20% increase in First Call Resolution, reduced Average Handling Time (AHT), and improved Customer Satisfaction scores.
  • Collaborated closely with the Compliance team to address policy breaches, developed and implemented structured compliance guidelines, leading to 25% reduction in compliance-related issues.

Education

Master of Science - International Business Management

Staffordshire University
Stoke-on-Trent, Staffordshire

Skills

  • Stakeholder management
  • Business Process Modelling Notation
  • Agile methodologies
  • Software solution development
  • Quality Assurance
  • Database management
  • SQL knowledge
  • Jira and Confluence proficiency
  • Tableau software
  • ITSM (Service Now)
  • Change management expertise
  • Requirements gathering
  • Critical and analytical thinking
  • Systems integration

Accomplishments

    Orchestrated the successful deployment of the "Knowledge Management " application, fostering a self-sustaining knowledge ecosystem and reducing SME reliance by 40%. Drove 85% user adoption within three months through strategic stakeholder alignment and seamless operational integration.

Certification

  • ECBA (Entry Certificate in Business Analysis), IIBA
  • Agile Foundation Certification
  • Six Sigma Green Belt, KPMG
  • Azure 900 Fundamentals
  • ITIL4 Certified

Timeline

Senior Business Analyst

Accenture Technology Pvt Ltd
09.2021 - 01.2024

Business Analyst

Accenture Technology Pvt Ltd
05.2017 - 09.2021

Quality Analyst

Intelenet Global Services
11.2015 - 10.2016

Quality Analyst

Teleperformance India Pvt. Ltd
04.2008 - 04.2010

Master of Science - International Business Management

Staffordshire University

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Kavita Lothe