Abigail Tenkorang
Kent
Summary
Dynamic and ambitious professional with Bachelor' s degree in international relations and certificate in civil service looking to build my carer. Experienced Debt Management Adviser with knack for finding tailored solutions for clients. Enhanced financial stability for numerous clients by negotiating feasible repayment plans and providing sound financial advice. Known for excellent communication skills and compassionate approach, ensuring clients feel supported throughout their debt management journey.
Equipped with strong administrative skills, demonstrated through years of of various roles as admin and debt management. Fluent in 3 languages , English, Italian and Twi with sufficient understanding of Spanish which allows me to establish significant relationships with my clients.
Proficient in multitasking , caring and empathetic towards vulnerable customers. Team players with a solid understanding of policy development from academic studies and hand-on experience. Known for my determination , self-confidence and a proactive approach ,leveraging transferable skills to contribute effectively to challenging environments.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Debt management adviser Full time
Cabot Financial
Kings Hill, Kent
11.2024 - Current
- Provided empathetic and confidential support to clients facing financial distress.
- Continually monitored and reviewed individual debt management plans, ensuring their effectiveness over time.
- Conducted detailed assessments of client's financial circumstances, devising tailored repayment strategy
- Dealt sensitively with distressed individuals providing reassurance about their financial future whilst simultaneously reaching, often exceeding, targets set across the unit.
- Maintained up-to-date knowledge of relevant legislation, ensuring compliance at all times.
Pension, Customer service : Part time
Aviva
Norwich , Norfolk
12.2023 - 05.2024
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided costumers with detailed option for their retirement such as annuity drawdown etc. with an estimate of how much they will be receiving
- Made sure that my costumers were fully informed of of their retirement plan and often recommending Pension Wise or FMA( free money advise)
- Improved efficiency and productivity by acquiring new skills to resolve costumers dissatisfaction and minimising complaints.
Administrator: Part time
Norfolk Tours
Nowich, Norfolk
10.2021 - 05.2022
- Increased efficiency of document retrieval with a well-organised filing system.
- Arranged both in-house and external organisation events
- Maintained filling system and ensured important documents were recorded and stored
- Applied for governments funding and grants to finance the company's charity initiatives
- provided administrative support by sending emails, photocopy, answering phone calls and ordering recourses
Crew member: Part time
McDonalds
Sydenham, Lewisham
09.2018 - 12.2020
- Carried out work in a professional way by adhering to costumers instructions whilst following company procedures
- Ensured customer satisfaction with prompt and accurate order fulfilment
- Developed trust and friendship between customers, colleague and managers
Education
Bachelor of Arts - International relations
University of East Anglia
Norwich 09.2019 - 06.2024
Affiliations
- Volleyball, singing, charitable events and public speaking
Certification
Civil service certificate
Languages
English
Fluent
Italian
Native
twi
Fluent
Spanish
Upper intermediate
Timeline
Debt management adviser Full time
Cabot Financial
11.2024 - Current
Pension, Customer service : Part time
Aviva
12.2023 - 05.2024
Administrator: Part time
Norfolk Tours
10.2021 - 05.2022
Bachelor of Arts - International relations
University of East Anglia
09.2019 - 06.2024
Crew member: Part time
McDonalds
09.2018 - 12.2020
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