Summary
Overview
Work history
Education
Affiliations
Certification
Languages
Timeline
Generic

Abigail Tenkorang

Kent

Summary

Dynamic and ambitious professional with Bachelor' s degree in international relations and certificate in civil service looking to build my carer. Experienced Debt Management Adviser with knack for finding tailored solutions for clients. Enhanced financial stability for numerous clients by negotiating feasible repayment plans and providing sound financial advice. Known for excellent communication skills and compassionate approach, ensuring clients feel supported throughout their debt management journey.

Equipped with strong administrative skills, demonstrated through years of of various roles as admin and debt management. Fluent in 3 languages , English, Italian and Twi with sufficient understanding of Spanish which allows me to establish significant relationships with my clients.

Proficient in multitasking , caring and empathetic towards vulnerable customers. Team players with a solid understanding of policy development from academic studies and hand-on experience. Known for my determination , self-confidence and a proactive approach ,leveraging transferable skills to contribute effectively to challenging environments.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Debt management adviser Full time

Cabot Financial
Kings Hill, Kent
2024.11 - Current
  • Provided empathetic and confidential support to clients facing financial distress.
  • Continually monitored and reviewed individual debt management plans, ensuring their effectiveness over time.
  • Conducted detailed assessments of client's financial circumstances, devising tailored repayment strategy
  • Dealt sensitively with distressed individuals providing reassurance about their financial future whilst simultaneously reaching, often exceeding, targets set across the unit.
  • Maintained up-to-date knowledge of relevant legislation, ensuring compliance at all times.

Pension, Customer service : Part time

Aviva
Norwich , Norfolk
2023.12 - 2024.05
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provided costumers with detailed option for their retirement such as annuity drawdown etc. with an estimate of how much they will be receiving
  • Made sure that my costumers were fully informed of of their retirement plan and often recommending Pension Wise or FMA( free money advise)
  • Improved efficiency and productivity by acquiring new skills to resolve costumers dissatisfaction and minimising complaints.

Administrator: Part time

Norfolk Tours
Nowich, Norfolk
2021.10 - 2022.05
  • Increased efficiency of document retrieval with a well-organised filing system.
  • Arranged both in-house and external organisation events
  • Maintained filling system and ensured important documents were recorded and stored
  • Applied for governments funding and grants to finance the company's charity initiatives
  • provided administrative support by sending emails, photocopy, answering phone calls and ordering recourses

Crew member: Part time

McDonalds
Sydenham, Lewisham
2018.09 - 2020.12
  • Carried out work in a professional way by adhering to costumers instructions whilst following company procedures
  • Ensured customer satisfaction with prompt and accurate order fulfilment
  • Developed trust and friendship between customers, colleague and managers

Education

Bachelor of Arts - International relations

University of East Anglia
Norwich
2019.09 - 2024.06

Affiliations

  • Volleyball, singing, charitable events and public speaking

Certification

Civil service certificate

Languages

English
Fluent
Italian
Native
twi
Fluent
Spanish
Upper intermediate

Timeline

Debt management adviser Full time

Cabot Financial
2024.11 - Current

Pension, Customer service : Part time

Aviva
2023.12 - 2024.05

Administrator: Part time

Norfolk Tours
2021.10 - 2022.05

Bachelor of Arts - International relations

University of East Anglia
2019.09 - 2024.06

Crew member: Part time

McDonalds
2018.09 - 2020.12
Abigail Tenkorang