Abigail Taylor
Norwich,Norfolk
Summary
Energetic Bar Staff Member with proven track record in delivering exceptional customer service. Skilled in managing busy bar environments, mixing variety of cocktails, and maintaining clean and organised workspace. Strong communication skills ensure positive interactions with guests and colleagues, fostering friendly and welcoming atmosphere. Committed to ensuring guests have memorable experiences while maintaining high standards of quality and safety.
Experienced in a variety of hospitality and service roles
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Bar staff
The black swan inn
Norwich, Norfolk
2021.09 - 2025.07
- Invented new mocktails and cocktails based on trends and requests.
- Delivered quality food and beverage service to over 200+ guests per shift.
- Completed scheduleld disassembly and cleaning of taps to remove build-up and meet health codes.
- Coordinated with kitchen staff to facilitate timely order completion and customer satisfaction.
- Collaborated with team members to organise and execute successful events and promotions.
Renewals advisor
Tower gate waveney insurance brokers
Norwich, Norfolk
2016.12 - 2017.01
- Advised and implemented appropriate insurance cover for clients.
- Reviewed and interpreted complex financial documents to assist clients in making informed decisions.
- Assessed clients' financial status, objectives and risk tolerance to devise customised risk policy.
- Resolved client queries and concerns promptly, demonstrating commitment to exceptional customer service.
Waitress
The rising sun
Coltishall, Norfolk
2015.09 - 2016.03
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
Education
GCSEs -
Broadland
Wroxham , Norfolk 2015.05 - 2016.06
Skills
Successfully completed a management level customer service workshop in order to improve my skills in customer relations
Within this included complaint resolution
Timeline
Bar staff
The black swan inn
2021.09 - 2025.07
Renewals advisor
Tower gate waveney insurance brokers
2016.12 - 2017.01
Waitress
The rising sun
2015.09 - 2016.03
GCSEs -
Broadland
2015.05 - 2016.06