Abigail Rose
London
Summary
Hardworking professional with excellent communication skills, exceptional customer service knowledge and proven sales experience. Offering strong interpersonal, organisational and teamwork skills, and ready to use these skills in a a new role.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Build and Break Crew
Hotel Bell Tent
England
06.2025 - 09.2025
- Helped build and break down a glamping site, designing bedrooms and helped with maintenance during the festival.
Concierge
GLL
England
04.2024 - 02.2025
- Worked on reception welcoming customers, setting-up memberships, signing people in for classes and dealing with enquires.
- Developed key administration and time-keeping skills.
Part-Time Bartender
Chow Down
Leeds
10.2022 - 01.2023
- Served drinks to customers, spirit-mixers, wines and draught beers at pop-up event space.
- Provided excellent service to customers, resulting in repeat business.
Full-Time Trainee Bartender
Bar Elba
Waterloo
03.2022 - 08.2022
- Became equipped at making cocktails, other alcoholic drinks and washing up.
- Developed excellent attention and collaboration skills at an extremely popular and busy roof-top bar.
Bar and Catering Assistant
New Leaf, Bar One
Sheffield
09.2019 - 08.2021
- Worked in a salad counter and a bar, taking food out and preparing drinks.
- Learnt the basics of food safety, stress management, and adapted well to the Covid-19 outbreak.
Student Ambassador
University of Sheffield
Sheffield
09.2019 - 08.2021
- Involved representing the university at open days, move in days, and educational days for students at local schools.
- Developed excellent professionalism, teamwork and confidence skills.
Call Handler
UNICUS
Sheffield
09.2020 - 12.2020
- Organised COVID-19 call handling check-ups and welcome calls during the first semester.
- Improved efficiency with meticulous attention to detail in data entry tasks.
Part-Time Lifeguard
Deben Leisure Pool
Woodbridge
07.2019 - 04.2020
- Ensured safety of swimmers by diligent monitoring of pool activities.
- Conducted regular pool inspections to ensure hygiene standards.
Volunteer Office Assistant
Greenpeace
London
10.2017 - 02.2018
- Scheduled appointments effectively to ensure efficient time management for executives.
- Performed data entry tasks diligently, maintaining accurate office records at all times.
Full-Time Temporary Customer Service Assistant
M&S
Marble Arch
10.2017 - 01.2018
- Worked on the tills, in the café, helping the bank with their referral scheme and on the information desk.
- Improved customer relations by managing customer complaints effectively.
Part Time Customer Service Assistant
East of England Co-operative
Woodbridge
11.2016 - 09.2017
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
Education
Master of Arts - Law and Social Justice
The University of Leeds
Leeds 09.2022 - 10/2023
Bachelor of Science - Psychology
The University of Sheffield
Sheffield 09.2018 - 08/2021
A-Levels -
Farlingaye Sixth Form
Woodbridge, Suffolk 09.2015 - 08/2017
GCSEs -
Farlingaye High School
Woodbridge, Suffolk 09.2010 - 08/2015
Skills
- Reporting and documentation
- Sales expertise
- Cocktail preparation
- Hospitality service expertise
- Data analysis
- Scientific writing
Certification
NCFE CACHE Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace-The Skills Network, Jun 24
Timeline
Build and Break Crew
Hotel Bell Tent
06.2025 - 09.2025
Concierge
GLL
04.2024 - 02.2025
Part-Time Bartender
Chow Down
10.2022 - 01.2023
Master of Arts - Law and Social Justice
The University of Leeds
09.2022 - 10/2023
Full-Time Trainee Bartender
Bar Elba
03.2022 - 08.2022
Call Handler
UNICUS
09.2020 - 12.2020
Bar and Catering Assistant
New Leaf, Bar One
09.2019 - 08.2021
Student Ambassador
University of Sheffield
09.2019 - 08.2021
Part-Time Lifeguard
Deben Leisure Pool
07.2019 - 04.2020
Bachelor of Science - Psychology
The University of Sheffield
09.2018 - 08/2021
Volunteer Office Assistant
Greenpeace
10.2017 - 02.2018
Full-Time Temporary Customer Service Assistant
M&S
10.2017 - 01.2018
Part Time Customer Service Assistant
East of England Co-operative
11.2016 - 09.2017
A-Levels -
Farlingaye Sixth Form
09.2015 - 08/2017
GCSEs -
Farlingaye High School
09.2010 - 08/2015
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