Summary
Overview
Work history
Education
Skills
References
Timeline
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Abigail Jeffers

Barnsley,South Yorkshire

Summary

I am a confident and friendly person with a great knowledge of dealing with customers face to face, over the phone or via email. I also have customer service experience of over 3 years.


I am married and have 2 children in full time education. My hobbies include being outdoors, learning new skills and spending time with my family.

Overview

13
13
years of professional experience

Work history

Contracts Administrator

SafeTest UK
Barnsley, South Yorkshire
03.2022 - 04.2025
  • Handled telephone and email communications with customers to schedule engineer appointments for businesses all over the UK.
  • Dealt with customer enquiries and complaints post engineer visits.
  • Uploaded engineer reports onto various systems including Excel, Outlook, Mainteno and Word.
  • Tracked contract renewals, avoiding lapses in service.
  • Sales work through telephone calls, offering additional services to enhance customer satisfaction and drive revenue growth.
  • Worked to tight deadlines in a fast paced environment, managing multiple tasks and priorities.

Full Time Mum

Home
12.2014 - 03.2022

Retail assistant

Fulton Foods
Barnsley
05.2012 - 08.2014
  • Handled transactions, maintaining accurate till records.
  • Provided coverage during peak times to manage customer flow effectively.
  • Conducted regular stock checks to ensure accurate inventory levels. Inspected and regulated stock to prevent over stocking.

Education

NVQ Level 3 - Childcare and Early Learning

Barnsley College
Barnsley
09/2011 - 07/2014

GCSEs -

Carlton Community College
Barnsley
09/2006 - 07/2011

Skills

I am a organised and professional individual with strong communication and problem solving skills

I have experience in an office based environment, working well as part of a team or as an individual

I also have customer service and sales experience, with an eye for detail and accuracy

I am proficient in using various software and I am a quick learner with the ability to adapt swiftly to new systems and processes

References

References available upon request.

Timeline

Contracts Administrator

SafeTest UK
03.2022 - 04.2025

Full Time Mum

Home
12.2014 - 03.2022

Retail assistant

Fulton Foods
05.2012 - 08.2014

NVQ Level 3 - Childcare and Early Learning

Barnsley College
09/2011 - 07/2014

GCSEs -

Carlton Community College
09/2006 - 07/2011

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Abigail Jeffers