Abigail Holmes

While working at Skydive Hibaldstow I have undertaken many roles, I started as a cafe staff member and then began learning many skills while being a kitchen assistant and recently I progressed into Front of House Manager. Some skills I have confidently demonstrated are listen below.

• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Provided outstanding front of house customer service by surpassing customer expectations with excellent care and attention to detail.
• Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
• Memorised regular guests and frequent orders to deliver personalised service and encourage repeat business.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Supervised daily activities of 2-4 cafe staff.
• Promoted from Cafe staff to Front of House manager within 2 years.
• Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Observed health and hygiene standards to minimise food contamination.
• Used kitchen equipment as instructed and to safety protocols.
• Monitored storage temperature controls, keeping stored ingredients fresh.
• Completed kitchen cleaning close down duties at end of day, readying areas for next shift.