Abigail Cooke
South Wig
Summary
Energetic individual, driven to provide high-quality service by being adaptable, flexible, and taking the initiative to complete tasks. Dedicated team player, proactive and hands-on in task completion.
I have a broad understanding of various fields, having taken on different roles to support my family while striving to be independent. I aim to pursue a role that will support me in growing.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Climbing Instructor and Coach
The Climbing Station
Loughborough, Leicestershire
2019.10 - 2024.10
- Created an inclusive environment, making climbing accessible through person-centred approaches for people of all abilities and ages.
- Led group climbing sessions to develop a particular outcome such as teamwork, confidence or developing core school subjects.
- Evaluated participant progress using NICAS and NIBAS log books; adjusted training plans to achieve objectives.
- Maintained professional whilst working against time pressures to serve customers swiftly.
- Performed routine checks on climbing equipment ensuring they met BMC regulations.
Store colleague
Pets At Home
Leicester
2023.05 - 2023.10
Pets at Home had similar roles to Fat Face however, it also included,
- Caring for various animals such as dogs, cats, small animals, reptiles, and fish, which involved feeding, cleaning, and administering medicines.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- I provided pet owners with advice on diet, safety, and hygiene.
Retail assistant
FatFace
Leicester
2019.03 - 2021.01
- Engaging with customers and learning the product's technologies and specifications, which enabled me to make quick comparisons to suit the customers' needs and wants.
- I managed deliveries coming in and going out of the store directly to customers.
- Maintained store appearance carrying out domestic jobs.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Updating store displays following visual merchandising standards.
Education
Bachelor of Science - Outdoor Adventure Leadership and Management
University of Worcester
Worcester 2020.09 - 2023.05
GCSEs -
Guthlaxton College
Leicestershire 2014.09 - 2015.06
Skills
- Over the past three years at university, my written communication skills have improved significantly
- Have a passion for learning and the ability to learn quickly
- Active listening and empathy involve being attuned to the emotions of others
- I can communicate basic care needs to non-English speaking individuals in Gujarati
Accomplishments
- National Care Certificate, achieved at NHS Leicester General Hospital 2016.
- Canoe and Kayak Instructor, gained 2016, British Canoeing.
- Climbing Wall Instructor, gained 2019, Mountain Training.
- Level 2 Food Hygiene at Work, achieved 2021, achieved through Marstons.
- Mental Health First Aid, achieved 2023.
- Classroom Culture - International, achieved through Crisis Prevention Institute 2023.
Affiliations
- Enjoy walks with my cockerpoo, Harley, around the neighbourhood with friends that we have made along the way.
- Teaching myself to crochet pieces such as blankets for the van and hats for friends.
- I am converting my Ford Transit van, Sylvie, to allow sleeping and cooking. I have been tracking the cost of the conversion through Microsoft Excel, hoping I can stick to budget.
Timeline
Store colleague
Pets At Home
2023.05 - 2023.10
Bachelor of Science - Outdoor Adventure Leadership and Management
University of Worcester
2020.09 - 2023.05
Climbing Instructor and Coach
The Climbing Station
2019.10 - 2024.10
Retail assistant
FatFace
2019.03 - 2021.01
GCSEs -
Guthlaxton College
2014.09 - 2015.06