Abigail Cooke

• Created an inclusive environment, making climbing accessible through person-centred approaches for people of all abilities and ages.
• Led group climbing sessions to develop a particular outcome such as teamwork, confidence or developing core school subjects.
• Evaluated participant progress using NICAS and NIBAS log books; adjusted training plans to achieve objectives.
• Maintained professional whilst working against time pressures to serve customers swiftly.
• Performed routine checks on climbing equipment ensuring they met BMC regulations.

Pets at Home had similar roles to Fat Face however, it also included,

• Caring for various animals such as dogs, cats, small animals, reptiles, and fish, which involved feeding, cleaning, and administering medicines.
• Rotated stock periodically, reducing instances of expired or outdated inventory.
• I provided pet owners with advice on diet, safety, and hygiene.

• Engaging with customers and learning the product's technologies and specifications, which enabled me to make quick comparisons to suit the customers' needs and wants.
• I managed deliveries coming in and going out of the store directly to customers.
• Maintained store appearance carrying out domestic jobs.
• Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
• Updating store displays following visual merchandising standards.