Abhishek Raj Singh
Wantage, Oxfordshire
Summary
An accomplished Programme/Project Manager bringing 13+ years international experience working in the UK, Germany, Canada & USA in the successful delivery of transformational projects across multiple sectors and countries. Motivated and results-focused with a proven track record of leading teams, developing roadmaps, and with a skill set that extends to strategic resource optimization through meticulous planning and execution of programmes. Consistently ensures that projects are delivered in line with budget, scope, schedule, risks, outcomes, prioritisation, value and benefits.
Overview
13
13
years of professional experience
Work History
Programme Manager
CityFibre Ltd
01.2022 - Current
- Led the successful delivery of 15+ Projects impacting several internal business areas, achieving both external contractual and regulatory obligations
- Developed the Finance Transformation Roadmap from Ideation, Business Case/Benefits, Prioritisation, Development and Test, Process Design, Project Planning, tracking & governance to execution
- Coached Project Teams for tasks, schedules and quality, resulting in improved Project delivery
- Monitored & controlled project scope, schedule, resources, financials and delivered program updates to stakeholders, while achieving time, quality & cost KPI’s
- Established effective governance wrap through weekly meetings, business cases & benefits adoption, project charters, risks & mitigation, scorecards, presentations & status reports, leading to a more streamlined PMO
- Provided leadership to cross-functional project teams, monitored performance and ensured the consistent achievement of project objectives.
Project Manager
Tech Mahindra LTD
08.2019 - 12.2021
- Successfully led and delivered projects that enabled the transitioning of Purchase to Pay Process, Expenses, HR, Payroll and Timesheets to support employee onboarding
- Analysed data to support process and metric improvements, while performing the role of Product Owner for building client’s IT Stack Programme
- Ran Demand and Delivery forums to manage stage gating requirements and continuously tracked the project spend against budget
- Formalising a 3Mn (Homes) National rollout plan for Build Team spread across 3 years.
Robotic Process Automation (RPA) Project Manager
Tech Mahindra LTD
02.2019 - 06.2019
- Delivered the RPA Use case implementation of 4 Bots in an SAP ERP System, conducted User Acceptance Testing (UAT) with end users and also the design of the L2/L3 Operational RPA Support Model for BAU Operations
- Documented Process Design Documents, and conducted Cost Benefit Analysis with Time/Cost Savings & Efficiency achievements.
RPA Consultant
Tech Mahindra LTD
11.2018 - 01.2019
- Identified potential RPA Use Cases for Average Handling Time Reduction by 100 seconds through Gemba walks with the SME’s and presented recommendations to Operations and Executive leadership against the incumbent that contributed to securing the contract/deal.
Programme Manager
Tech Mahindra LTD
11.2016 - 10.2018
- Oversaw the programme management for the global implementation of TEMS Solution & Offshore Managed Services to achieve global TEMS spend transparency
- Developed project plans for phased Go Lives of 41 countries to transform local processes into a single global process, platform and managed services delivery model
- Led an Offshore & Onshore team of 30 to synchronise the delivery of harmonised services through standard Service Delivery Model, as well as a team of 5 Business Process Consultants to develop L1-L5 Level Processes with regional teams to align processes with the new system.
Digital Transformation Consultant
Tech Mahindra LTD
05.2016 - 11.2016
Project Manager/Transition Manager
Tech Mahindra LTD
06.2015 - 12.2015
Business Consultant
Tech Mahindra LTD
05.2015 - 06.2015
Engineer – Instrumentation & Control (Cement Plant)
Jaypee Group LTD
08.2008 - 09.2012
Education
MBA - Business Administration
The University of Sheffield
Sheffield, SHF09.2013
B. TECH - Bachelor of Technology - Electronics & Comm. Engineering
Jaypee University of Info. Technology
Guna, MP (India)05.2008
Skills
- Program & Project Management
- Budgeting & Forecasting
- Governance & Compliance
- Due Diligence & Benchmarking
- Gap Analysis, Root Cause Analysis
- Robotics Process Automation (RPA)
- Digital Transformation / Strategy
- Stakeholder Management
- Operational & Commercial Management
- People Leadership
- Agile, Scrum, Lean, Six Sigma
- Project Planning, Business Case, Benefit Analysis, Budget & Cost Tracking
- Requirements, Risks and Resource Management
Additional Information
- CityFibre Heroes – Building a Legacy (Feb 2022)
- Pat on the back (2018, 2020, 2021) – Tech Mahindra Quarterly Awards
- Bravo (2017 & 2019) – Tech Mahindra Quarterly Rewards & Recognitions
Sector Experience
- Telecoms
- Financial Services
- Information Technology
- Manufacturing and Supply Chain
- Healthcare & Life Sciences
- Pharmaceutical
Professional Development
- Trained on Business Process Framework (eTOM) – TM Forum
- Trained on Project Management Concepts and Techniques PMP, Prince2
- Certified in Automation Anywhere: Hello Bot: Introduction to RPA
- Certified in UiPath RPA Awareness, RPA Business Analyst, Solution Architect
- Trained on ITIL v3
- Trained on various BPMN suites incl. Signavio, MS Visio, iGrafx, Bizagi
- Trained on Scrum Master
- Trained on Lean and Six Sigma - DMAIC
- Trained on Industrial Engineering concepts
Timeline
Programme Manager
CityFibre Ltd
01.2022 - Current
Project Manager
Tech Mahindra LTD
08.2019 - 12.2021
Robotic Process Automation (RPA) Project Manager
Tech Mahindra LTD
02.2019 - 06.2019
RPA Consultant
Tech Mahindra LTD
11.2018 - 01.2019
Programme Manager
Tech Mahindra LTD
11.2016 - 10.2018
Digital Transformation Consultant
Tech Mahindra LTD
05.2016 - 11.2016
Project Manager/Transition Manager
Tech Mahindra LTD
06.2015 - 12.2015
Business Consultant
Tech Mahindra LTD
05.2015 - 06.2015
Engineer – Instrumentation & Control (Cement Plant)
Jaypee Group LTD
08.2008 - 09.2012
MBA - Business Administration
The University of Sheffield
B. TECH - Bachelor of Technology - Electronics & Comm. Engineering
Jaypee University of Info. Technology
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