Abhishek Singh

Handled 7,000+ customer emails, ensuring high data accuracy and professional communication standards. Consistently achieved target CSAT scores by delivering personalised, high-quality solutions and exceptional customer experiences. Met strict SLA and resolution time metrics through efficient ticket prioritization and sharp problem-solving workflows. Resolved high-priority escalations, successfully turning around complex client scenarios and enhancing customer satisfaction. Collaborated with cross-functional teams to improve internal workflows and address persistent customer pain points.

Streamlined processes for quicker problem-solving and improved productivity.

Maintained updated knowledge of product offerings to provide accurate information to customers.

Mastered use of internal software tools, improving work speed considerably.

Generated ₹3,00,000 in sales revenue through strategic outbound prospecting and consultative client pitching.Executed 100+ daily cold calls to build a robust pipeline of qualified prospects and maximise lead conversion.Achieved high conversion rates by effectively communicating product value and overcoming client objections.

• Facilitated smooth operation of trade shows, resulting in increased brand awareness.
• Enhanced customer engagement with the creation of regular blog posts and newsletters.
• Drafted press releases, heightened public interest in new product launches.
• Supported sales teams with up-to-date marketing materials and presentations.