ABHISHEK CHOZHI MADATHIL
Edinburgh
Summary
Results-driven graduate civil engineer with a solid academic background in industry standard software tools. Dedicated to contributing to innovative projects and continuous professional development. Efficiently resolves financial inquiries, enhancing customer satisfaction and providing accurate transaction processing for a seamless banking experience. Offers personalized financial advice to help members achieve their goals and security. Collaborates with teams to improve service delivery, resulting in higher member retention rates.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Representative
Nation Wide Building Society
Edinburgh
06.2024 - Current
- Analyzed feedback from members regarding potential improvements or changes in services offered.
- Performed administrative tasks such as filing documents, updating databases.
- Facilitated communication between internal departments regarding member needs or requests.
- Developed relationships with existing members to ensure satisfaction with products or services.
- Attended networking events to promote the organization's membership program.
- Participated in ongoing training sessions to stay up-to-date on policies and procedures.
Supervisor/Team Leader
NoMad Café
Edinburgh
10.2021 - 06.2024
- Executed roles of barista, front desk receptionist and food server in a fast paced coffee shop, elevating multiple skillsets
- Exhibited exceptional prowess in client relationship, resulting in a 25% surge in customer satisfaction and sales, achieved through prompt order fulfilment
- Set priorities for tasks and cooperated with team members to deliver the greatest customer support resulted in upgrading self management
- Through a series of objectives, mastered in effective communication, resulting in a notable 20% decrease in miscommunication errors
- Led the development and execution of a comprehensive employee training program, resulting in a 30% increase in employee productivity and a 20% decrease in on boarding time for new hires.
Civil Engineering Intern
Shine Builders
Kerala
06.2017 - 07.2017
- Spearheaded project site supervision and engaged in innovative problem solving, leveraging diverse perspectives for shaping Impactfull solutions
- Engaged with contractors and engineers in reporting regular updates, resulting in a 25% increase in efficiency and ensuring project success
- Demonstrated the ability to provide support and assistance across project showcasing adaptability and agility
- Expertly accomplishing 20+ weekly tasks with an impressive 95% accuracy, Revealed a remarkable aptitude for effective task prioritisation and meeting challenging deadlines
- Conducted regular on-site visits and collaborated with senior engineers to gain comprehensive insights into different stages of construction, needed for career progression
- Demonstrated ability to provide expert consultancy advice to clients, fostering strong relationships.
Education
MSc Construction Project Management -
Heriot-Watt University
Edinburgh08.2022
Bachelor of Technology in CIvil Engineering -
APJ Abdul Kalam Technological University
06.2020
Skills
- Sales
- Autodesk Revit
- Microsoft Excel
- Microsoft Word
- Project Management
- Civil Engineering
- Task Prioritization
- Customer Service
- Communications
- Engineering Documentation
- AutoCAD proficiency
Languages
English
Certification
- Essential in Architectural Design offered by AUTODESK.
- NPTEL Certification in Geo technical Engineering.
- Foundation Of Project Management Offered by GOOGLE through Coursera.
- Project Initiation Offered by GOOGLE through Coursera.
- Full UK manual Driving License.
Timeline
Member Representative
Nation Wide Building Society
06.2024 - Current
Supervisor/Team Leader
NoMad Café
10.2021 - 06.2024
Civil Engineering Intern
Shine Builders
06.2017 - 07.2017
MSc Construction Project Management -
Heriot-Watt University
Bachelor of Technology in CIvil Engineering -
APJ Abdul Kalam Technological University
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