Titilayo Adewori
Newcastle ,United Kingdom
Summary
Driven and resourceful administrative professional with 3+years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
11
11
years of professional experience
Work history
Customer Service Advisor
Echo-u Limited
Newcastle , United Kingdom
2022.10 - Current
- Maintained Number minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Managed department call volume of Number calls per day and coordinated department schedules to maximize coverage during peak hours.
Personal Assistant
Marquis Concierge
Wuse2, Nigeria
2022.04 - 2022.10
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Sourced and ordered office equipment and supplies.
- Served as point of contact between clients and managerial staff.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Arranged domestic and international travel plans and itineraries.
- Used discretion when handling confidential information.
Telemarketing Sales Representative
CDN Oil And Lubricants
Jabi, Abuja
2022.04 - 2022.08
- Completed daily cold calling and outreach to build sales pipeline.
- Troubleshot problems for callers and helped independently resolve common issues.
- Made average of Number outbound and inbound calls per day.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Qualified leads and set up customer appointments for outside sales team.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Classroom Teacher
Debra’s International School(NYSC)
Lagos, Nigeria
2019.02 - 2020.03
- Instructed groups of up to Number students and provided individual support.
- Documented attendance, assignments, grades and participation for over Number students.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication.
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
- Scheduled appointments with parents to discuss student progress and classroom behavior.
- Planned lessons, activities and trips to cover all required course material.
- Assessed student learning progress and comprehension with routine tests and standardized examinations.
Front Desk Receptionist
Jbond Beauty Palace
Lagos, Nigeria
2015.05 - 2017.08
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Designed employee work schedules to address complete operational needs.
- Monitored office supplies by checking inventory and placing orders.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Coordinated pick-up and delivery of express mail services.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Bsc. Business Education -
Ekiti State University
Senior Secondary School Certificate -
CAC COLLEGE
First School Leaving Certificate -
Bluesleeves Private School
Skills
- Presentation skill
- Good interpersonal skills
- Ability to work under pressure and meet deadline Knowledge of office administration
- Communication skills (verbal and written)
- Good collaboration and team work
- Smart and self-confidence
Timeline
Customer Service Advisor
Echo-u Limited
2022.10 - Current
Personal Assistant
Marquis Concierge
2022.04 - 2022.10
Telemarketing Sales Representative
CDN Oil And Lubricants
2022.04 - 2022.08
Classroom Teacher
Debra’s International School(NYSC)
2019.02 - 2020.03
Front Desk Receptionist
Jbond Beauty Palace
2015.05 - 2017.08
Bsc. Business Education -
Ekiti State University
Senior Secondary School Certificate -
CAC COLLEGE
First School Leaving Certificate -
Bluesleeves Private School