NSISONG FRIDAY BASSEY
Bolton,United Kingdom
Summary
Project Manager with proven success in delivering digital and operational projects through Agile, Scrum, and traditional methodologies. Expertise in project planning, reporting, risk management, and stakeholder engagement, utilizing tools such as Jira, MS Project, and Power BI. Strong communication and problem-solving skills developed through customer service experience, ensuring alignment with business objectives and user needs. Focused on driving efficiency and delivering measurable outcomes that improve service delivery and stakeholder satisfaction.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer Service specialist
Furniture Resource Center (FRC Group)
Manchester
11.2023 - 01.2026
- Managed five council accounts, processing orders and scheduling deliveries via SAP and achieved 98% order accuracy.
- Ensured 100% compliance with delivery documentation, reducing errors and streamlining operations.
- Generated daily KPI reports on order fulfilment, delivery performance, and service levels, driving 30% improvement in on-time deliveries.
- Resolved 90% of customer queries within 24 hours, boosting satisfaction and retention
- Collaborated with cross-functional teams to deliver efficient, high-quality service aligned with FRC’s mission to support communities in need.
Project Manager
Tiege Consulting Ltd. Remote
05.2024 - 12.2024
- Facilitated in planning and executing the separation of the online live meeting platform from the existing learning management system (LMS) using Agile methodology and Scrum framework.
- Supervised project timeline, sprints and tasks in Jira, ensuring efficient tracking of deliveries.
- Compiled detailed project reports using the project plan and Power BI, ensuring transparency for stakeholders.
- Coordinated vendor selection, contact negotiations and system integration ensuing seamless deployment.
- Identified risks and implemented mitigation strategies to keep projects on track.
Customer Service Specialist
Lloyds Banking Group (Lex Auto lease)
Manchester
04.2023 - 11.2023
- Logged and submitted accident-related claim forms to relevant bodies, guaranteeing 100% compliance with reporting deadlines.
- Allocated garages for repairs of clients’ vehicles, reducing repair turnover time by 20%.
- Coordinated bookings for replacement vehicles and maintained a 98% client satisfaction rate.
- Added new vehicles to the database with 100% data accuracy, upgrading fleet management efficiency.
Project Manager
Sundry Foods LTD.
Port Harcourt, Nigeria
01.2021 - 01.2023
- Spearheaded the launch of an online delivery app, increasing delivery sales by 45% within the first 6 months and expanding customer base by 30% through strategic development, third party integrations and targeted marketing.
- Opened 3 new locations 10% ahead of schedule and within 5% of budget.
- Defined quality standards and processes from project initiation, continuously monitored KPI's and confirmed deliverables met stakeholders expectations, increasing stakeholders satisfaction by 13%.
Data Entry Officer
Educe Technology LTD.
Port Harcourt, Nigeria
03.2019 - 11.2020
- Collected, centralized and uploaded student records to a cloud database with 99% accuracy.
- Identified and corrected errors, optimizing information integrity and retrieval efficiency.
- Conducted continuous data analysis using Microsoft Excel enhancing reporting accuracy by 25%.
- Ensured 100% compliance with data protection policies and confidentiality standards.
Education
MSc - Project Management
University of Salford
United Kingdom 01.2025 - 01.2026
B.A - Linguistics and Communication Studies
University of Port Harcourt
Nigeria 09.2014 - 01.2019
Skills
- Data Analysis and visualization (Power BI)
- Google Docs & Sheets
- Project management software (MS Projects, Jira, Scrum, Visio and Agile methodology)
- Microsoft Office (Word, Excel, PowerPoint), Outlook
- Interpersonal Communication Skill
- Presentation skill
- Problem solving
- Customer relationship management
- Time management
Websites
Certification
- Business Analytics - LinkedIn Learning - Mar 2025
- Project Management and Business Analysis - Tritek Consulting Ltd. - Dec 2024
Languages
English
Extracurricular activities
Team Coordinator 07/2019 - 06/2020
Nysc Cds Group, Nigeria
- Evaluated team process, developed and implemented team goals that boosted efficiency by 30% and overall team performance.
- Led fundraising and lobbying efforts, securing 80% of the required funding resources for key team projects.
Advert Manager 05/2016 - 09/2018
Unique Times Magazine, Nigeria
- Developed and enacted advertising strategies, increasing clients’ engagement by 35% and amplifying brand visibility.
- Negotiated contract specifications and terms with clients and external partners, securing favourable deals with a 20% cost reduction.
Timeline
MSc - Project Management
University of Salford
01.2025 - 01.2026
Project Manager
Tiege Consulting Ltd. Remote
05.2024 - 12.2024
Customer Service specialist
Furniture Resource Center (FRC Group)
11.2023 - 01.2026
Customer Service Specialist
Lloyds Banking Group (Lex Auto lease)
04.2023 - 11.2023
Project Manager
Sundry Foods LTD.
01.2021 - 01.2023
Data Entry Officer
Educe Technology LTD.
03.2019 - 11.2020
B.A - Linguistics and Communication Studies
University of Port Harcourt
09.2014 - 01.2019