Abdullah Cheema
Summary
Experienced professional with a strong background in customer service logistics and courier operations. Expertise in cash handling, warehouse operations, and parcel delivery, ensuring compliance with safety protocols. Proficient in administrative support, communication, and time management, with advanced skills in Microsoft Office and GPS systems. Skilled in vehicle maintenance and logistics processes, delivering efficient solutions in dynamic environments.
Overview
5
5
years of professional experience
Work history
Administrator
Private Education Centre
Birmingham, Birmingham
2023.01 - Current
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Improved record keeping system with attention to detail and thoroughness.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Processed expense reports, resulting in accurate financial records maintained consistently.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
Food delivery driver
Uber Eats
Birmingham
2025.03 - Current
- Adapted quickly to new delivery areas for improved service efficiency.
- Ensured proper food storage during transportation, maintaining quality standards.
- Maintained excellent hygiene whilst handling customers' orders.
- Loaded and unloaded goods safely from vehicle ensuring proper handling of items.
- Worked flexible hours including weekends and holidays to meet business requirements.
- Improved customer satisfaction by ensuring timely food delivery.
- Successfully handled multiple orders simultaneously without compromising service levels.
- Utilised GPS systems to find the quickest routes.
- Followed traffic laws consistently to promote safety on roads.
Parcel delivery driver
Evri
Cannock, Staffordshire
2024.07 - 2025.03
- Loaded and unloaded parcels to prevent damage.
- Collected signatures from recipients as proof of delivery, maintaining accountability.
- Checked vehicle before each shift to ensure safety standards were met.
- Communicated effectively with dispatch team, ensuring smooth operations.
- Ensured timely delivery by following proper routes and schedules.
- Followed traffic laws strictly, promoting safe driving habits.
- Handled fragile items carefully, preventing product damage.
- Used GPS systems proficiently for accurate route planning.
- Adapted quickly to changing routes due to road works or traffic conditions.
Warehouse worker
DX
Willenhall, Walsall
2022.11 - 2023.03
- Handled customer returns professionally, ensuring satisfactory resolutions were reached.
- Checked incoming shipments, verifying accuracy against invoices or orders.
- Assembled products efficiently, facilitating timely order fulfilment.
- Organised warehouse layout for optimised space utilisation.
- Operated pallet jacks safely, preventing workplace accidents.
- Communicated effectively with dispatch teams to ensure prompt deliveries.
- Loaded lorries to expedite delivery schedules.
Customer Service Assistant
Smokin Grill & Pizza
2021.10 - 2022.11
- Reconciled cash drawers at the beginning and end of shifts with accuracy.
- Maintained clean, organised and tidy checkout and customer service areas.
- Reported security and loss prevention concerns to management promptly.
- Delivered positive customer experiences through friendly and attentive service.
- Assisted customers with enquiries, orders and complaints in a professional manner.
- Worked efficiently in a fast-paced environment while handling multiple tasks.
- Previous warehouse experience as a Parcel Sorter and Loader, handling stock movement, scanning parcels and meeting deadlines efficiently.
- Worked as a Parcel Delivery Driver for Evri Group for 1 year, ensuring timely and accurate deliveries while providing excellent customer service.
- Currently working in an administrative role with experience in data entry, organisation, communication and managing daily office tasks. Have been doing this job for 4 years
Education
Bachelor of Science - Cyber Security
University
BirminghamLevel 3 Computing - Software & Cyber Security
Walsall College
BirminghamSkills
- Customer Service
- Cash Handling
- Warehouse Operations
- Parcel Delivery
- Administrative Support
- Communication Skills
- Time Management
- Teamwork
- Microsoft Office / Computer Skills
- Hazardous conditions driving
- Logistics understanding
- Vehicle maintenance knowledge
- GPS system operation
Languages
English
Fluent
Urdu
Fluent
Punjabi
Fluent
Affiliations
- Playing cricket
- Driving and exploring new places
- Enjoy learning and discovering new things
Timeline
Food delivery driver
Uber Eats
2025.03 - Current
Parcel delivery driver
Evri
2024.07 - 2025.03
Administrator
Private Education Centre
2023.01 - Current
Warehouse worker
DX
2022.11 - 2023.03
Customer Service Assistant
Smokin Grill & Pizza
2021.10 - 2022.11
Bachelor of Science - Cyber Security
University
Level 3 Computing - Software & Cyber Security
Walsall College