ABDULKADIR IDRIS USMAN

• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Defined project management plans, budget, and scope to attain organizational milestones. Ensured the optimal availability of resources by coordinating and integrating functional and project units. Processed materials bills. Carried out project and product feasibility and viability study. Formulated business SOPs and report templates for project tracking and milestones reporting. Evaluated and mitigated risks using appropriate course of actions.
• Successfully revamp Internet connectivity to achieve 100% turn around efficiency by activating a fiber optic connection at high-end and radio link at as backup.
• Managed Digitization of Industrial HR document to the cloud with 0% loss of data.
• Managed all guest / cluster houses across the country to always generate high-end internet connection without downtime.
• Managed project spread of internet equipment, and Work tools including laptops and its accessories printers across multiple locations in Nigeria.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
• Managed backup and recovery of data assets to safeguard system availability.

• Participated in team-building activities to enhance working relationships.
• Deployment and configuration of organization SharePoint intranet page.
• Handling onsite and offsite hardware and software issues, assisting in the roll out of new applications and program updates needed for the SharePoint intranet.
• Designing and itemizing of process flow of various department of the SharePoint intranet.
• Building and embedding several subsites and pages of the several departments in the home page of the SharePoint Intranet page.
• Building of the departmental pages and sub sites of the entire department in the organization.
• Migration of SharePoint OneDrive folder of each department to synchronize with the SharePoint Intranet page.
• Configuration of several organization App to synchronize with the SharePoint intranet departmental portal.
• General Onsite support and daily maintenance of the SharePoint site and infrastructure.

NHA O365 MIGRATION AND ADMINISTRATION.

• Migration of office mailboxes from blue host to O365 cloud platform.
• Successfully backing up and retrieval of all official mailboxes.
• Recovery of lost mailboxes and synchronizing with O365 General backing up official documents and folders to OneDrive to reduce data loss and direct retrieval from the cloud.
• Creating several users, groups, and shared mailboxes on O365.
• Administration and maintenance of O365 admin center.
• Successfully backing and uploading all user .PST files.

• General network support, which includes of crimping of network cable and patching the latches.
• Configuring of cisco routers, switches, and access point for efficient network connectivity.
• Assigning IP addresses to network printers, systems, and peripherals.
• Assigning several static IP addresses on the fort iGATE for network security and compliance.
• Installation of Sophos antivirus on enterprise systems.

EMTS ITO PROJECTS (ETISALAT)

• Handling onsite and offsite hardware and software issues, assisting in the roll out of new applications and program updates needed in the company.
• Managing and troubleshooting all system software, hardware and network issues and ensuring quick resolution before SLA.
• Recorded and maintained hardware and software inventories, site and/or server licensing, and user access and security.
• General network support, which includes of crimping of network cable and patching the latches.
• Configuring of cisco routers and switches for efficient network connectivity.
• Assigning IP addresses to network printers, systems, and peripherals.
• Testing new software prior to release to achieve expected quality standards.
• Ensuring that the printing environment are managed and is devoid of weight, Supporting consumables, daily check for the availability of toners, fuser kits, image transfer kits.
• Installation, configuration and troubleshooting SIM Registration applications like Extend Client, Unicap and Wincash applications.
• Installation and troubleshooting of Microsoft server 2012 R2
• Configuration of Microsoft SCCM work tool application.
• Setup, configurations, and management of VOIP phones (AVAYA).
• Support for ERP application and TABS (customer service application); Management and support of over 1500 units of SIM registration equipment (laptops, fingerprint scanners, cameras etc.) in Lagos Region.
• Work as a team member with other technical staff, such as networking to ensure connectivity in retail shops/kiosks/regional offices/mobile point of sales (mpos buses)/mini shops.
• Keeping track of Asset records for proper accountability.
• Worked to book the laptops, printers and desktops that are almost out of warranty to either notify the manager of a need to get the warranty renewed or line them up to be replaced.
• Held weekly meetings with the team including the manager to discuss how concurrent issues can be resolved.
• Documenting problems, actions taken and the resolution in a ticket management system (HP Service Manager) and producing a status report/metrics as required by manager and stakeholders.