Chantelle Hinchliffe
Summary
I have gained many skills over the past years of employment in the varying roles I have undertaken. I see my strengths as being an honest, hardworking and reliable employee. I can relate well to both customers and colleagues and have always been held in high regard by my managers, as I am a professional employee, who takes my employment role seriously.
I am now currently looking for a full time position/apprenticeship within the Early Years industry. I have a keen desire and set of skills to accompany me from previous knowledge and work experience that can help me with fulfilling this with a given opportunity.
Overview
14
14
years of professional experience
1
1
Language
Work History
Waitress
Storyteller
Rotherham, South Yorkshire
04.2014 - 10.2015
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials, and took drink orders.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Customer Service Advisor
British Gas
Rotherham, ROT
11.2015 - 08.2019
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with suppliers to maintain updated information regarding status of current orders.
- Organized and scheduled customer orders to appropriate departments.
- Gathered and verified data from customers to promote marketing initiatives.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Described products to customers and how best to care for merchandise.
- Utilized problem-solving skills to address customer queries and complaints.
- Collaborated with other departments to guarantee customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Cleaner
Lyndon's Scaffolding PLC
Sheffield, SHF
01.2013 - 07.2013
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Hot hair studio
Rotherham
10.2009 - 10.2009
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Organized sales area and work station to showcase products and boost sales.
- Answered phone calls and emails to schedule client appointments.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Studied advanced techniques to develop proficiency and better serve customers.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
Support Worker
Cygnet
Barnsley, BNS
06.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Monitored employee and customer interactions to assess quality of service.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Remained alert to problems or health issues of clients and competently responded.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Education
GCSEs -
Winterhill School
Rotherham, ROT 09.2006 - 07.2011
NVQ Level 1 - Hairdressing
Hutton Park Campus
Rotherham, ROT 09.2009 - 09.2010
NVQ Level 2 - Hairdressing
Rotherham College RCAT
Rotherham, ROT 09.2012 - 09.2013
Skills
I T skillsMicrosoft office skillsCustomer service skillsEffective communication and listening skillsAchieving all targets and goalsHandling customer queriesResolving problemsKeeping calm under pressureOral and written communication skillsBeing professional and flexibleBeing driven and positiveProviding high quality of support to customersMaking vulnerable customers priorityPrevious Employment: Motorway Direct Plc, WARRANTY HOUSE, SheffieldAdministration skillsHandling customer queries over the phone and by emailIT skillsEffective listening and communication skillsHigh standard of customer service knowledgeHandling postPrinting/scanningTaking reception callsTaking card paymentsCurrent Employment: Dove valley mews – Bank support workerSupporting residents with daily living and independent skillsKeeping residents active and supporting with activitiesHelping with goals and aspirationsBeing supportive and listening to needs emotionally and behavioralSupporting with communicationAssisting with daily tasks and personal careProviding residents with healthy and happy lifestyleSupporting independent living
Timeline
Support Worker
Cygnet
06.2022 - Current
Customer Service Advisor
British Gas
11.2015 - 08.2019
Waitress
Storyteller
04.2014 - 10.2015
Cleaner
Lyndon's Scaffolding PLC
01.2013 - 07.2013
NVQ Level 2 - Hairdressing
Rotherham College RCAT
09.2012 - 09.2013
Hot hair studio
10.2009 - 10.2009
NVQ Level 1 - Hairdressing
Hutton Park Campus
09.2009 - 09.2010
GCSEs -
Winterhill School
09.2006 - 07.2011