Summary
Overview
Work History
Education
Skills
Timeline
Generic
Chantelle Hinchliffe

Chantelle Hinchliffe

Summary

I have gained many skills over the past years of employment in the varying roles I have undertaken. I see my strengths as being an honest, hardworking and reliable employee. I can relate well to both customers and colleagues and have always been held in high regard by my managers, as I am a professional employee, who takes my employment role seriously.


I am now currently looking for a full time position/apprenticeship within the Early Years industry. I have a keen desire and set of skills to accompany me from previous knowledge and work experience that can help me with fulfilling this with a given opportunity.

Overview

14
14
years of professional experience
1
1
Language

Work History

Waitress

Storyteller
Rotherham, South Yorkshire
04.2014 - 10.2015
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Greeted new customers, discussed specials, and took drink orders.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Customer Service Advisor

British Gas
Rotherham, ROT
11.2015 - 08.2019
  • Resolved concerns with products or services to help with retention and drive sales.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Communicated with suppliers to maintain updated information regarding status of current orders.
  • Organized and scheduled customer orders to appropriate departments.
  • Gathered and verified data from customers to promote marketing initiatives.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Described products to customers and how best to care for merchandise.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Cleaner

Lyndon's Scaffolding PLC
Sheffield, SHF
01.2013 - 07.2013
  • Organized and used industrial cleaning products following strict safety procedures.
  • Emptied trashcans and transported waste to collection areas.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Inspected building for potential safety hazards, reporting identified concerns to supervisor.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Hot hair studio
Rotherham
10.2009 - 10.2009
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Organized sales area and work station to showcase products and boost sales.
  • Answered phone calls and emails to schedule client appointments.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
  • Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Studied advanced techniques to develop proficiency and better serve customers.
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.

Support Worker

Cygnet
Barnsley, BNS
06.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Monitored employee and customer interactions to assess quality of service.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Remained alert to problems or health issues of clients and competently responded.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Education

GCSEs -

Winterhill School
Rotherham, ROT
09.2006 - 2011.07

NVQ Level 1 - Hairdressing

Hutton Park Campus
Rotherham, ROT
09.2009 - 2010.09

NVQ Level 2 - Hairdressing

Rotherham College RCAT
Rotherham, ROT
09.2012 - 2013.09

Skills

I T skillsundefined

Timeline

Support Worker

Cygnet
06.2022 - Current

Customer Service Advisor

British Gas
11.2015 - 08.2019

Waitress

Storyteller
04.2014 - 10.2015

Cleaner

Lyndon's Scaffolding PLC
01.2013 - 07.2013

NVQ Level 2 - Hairdressing

Rotherham College RCAT
09.2012 - 2013.09

Hot hair studio
10.2009 - 10.2009

NVQ Level 1 - Hairdressing

Hutton Park Campus
09.2009 - 2010.09

GCSEs -

Winterhill School
09.2006 - 2011.07

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Chantelle Hinchliffe