Abdul Qayyum
Summary
Professional and SIA-licensed Security Officer with CCTV and Door Supervisor licences, currently working with CIS Security as a CCTV Operative and regularly undertaking Acting Duty Shift Manager (DSM) responsibilities. Brings over 10 years of combined experience across security, customer service, and team leadership. Proven ability to deliver high-quality corporate security services while acting as a professional ambassador and maintaining a safe, secure, and welcoming environment. Highly experienced in front-of-house security, access control, CCTV monitoring, incident management, and team coordination. Recognised for strong communication skills, professionalism, and the ability to remain calm and effective under pressure.
Overview
2027
2027
years of professional experience
1
1
Certification
Work history
Security officer and CCTV operator
CIS Security Ltd.
Security Officer
Line Security
2023.08 - 2024.03
- Delivered security services across corporate, hotel, retail, and public sector environments.
- Provided professional front-of-house security, ensuring a welcoming and secure environment.
- Conducted access control, patrols, and CCTV monitoring.
- Responded effectively to incidents and emergencies in line with procedures.
- Maintained strong communication with staff, visitors, and the public.
- Adapted quickly to different sites and operational requirements.
CCTV Operative / Acting Duty Shift Manager (DSM)
CIS Security
2024.04 - 2026.04
- Operate and monitor CCTV systems within a busy control room environment, ensuring the safety and security of the site.
- Regularly undertake Duty Shift Manager responsibilities, supervising officers and ensuring smooth and effective shift operations.
- Act as a key point of contact for staff and visitors, delivering a professional and customer-focused service.
- Manage access control, incidents, and emergency situations efficiently and calmly.
- Coordinate patrols, staff deployment, and incident response across the site.
- Produce accurate and detailed incident and shift reports.
- Deliver staff briefings and maintain high standards of presentation, discipline, and compliance.
- Support management in maintaining high-level corporate service delivery.
Cook & Teller
The Sushi Co.
2023.03 - 2023.08
- Delivered excellent customer service in a fast-paced environment.
- Handled transactions and customer queries professionally.
- Maintained high standards of cleanliness, hygiene, and food safety.
Owner / Manager
Malik Oil Store & Service Station
2011.10 - 2023.01
- Worked part-time alongside other roles until 2016, transitioning to full-time management thereafter.
- Managed all daily operations including staff supervision, customer service, and site security.
- Oversaw CCTV systems, access control, and incident management.
- Ensured a safe and secure environment for staff and customers.
- Managed staff rotas, training, and performance.
- Handled customer relations and resolved issues professionally.
Customer Service Officer → Team Leader
Telenor Pakistan
2011.10 - 2016.06
- Promoted to Team Leader with responsibility for staff supervision and daily operations.
- Delivered training and maintained high customer service standards.
- Managed escalations and ensured customer satisfaction.
Education
Bachelor of Commerce - B.Com
University of the Punjab
Skills
- Corporate Security & Front-of-House Operations
- Excellent Customer Service
- CCTV Operations & Control Room Monitoring
- Access Control & Reception Duties
- Duty Shift Manager (DSM) Support & Team Supervision
- Incident Management, Reporting & Escalation
- Conflict Resolution & De-escalation
- Internal & External Patrols
- Health & Safety & SOP Compliance
- Emergency Response & Procedures
- Excellent handling of staff, trainings and operations
- Professional Communication (Written & Verbal)
- Teamwork & Independent Working
- Multilingual: English, Urdu, Hindi, Punjabi
Certification
- SIA Door Supervisor Licence (Active)
- SIA CCTV Licence (Active)
- First Aid at Work Certificate (3-Day Training)
Languages
English
Upper intermediate
B2
Urdu
Advanced
C1
Hindi
Upper intermediate
B2
Punjabi
Advanced
C1
Timeline
CCTV Operative / Acting Duty Shift Manager (DSM)
CIS Security
2024.04 - 2026.04
Security Officer
Line Security
2023.08 - 2024.03
Cook & Teller
The Sushi Co.
2023.03 - 2023.08
Owner / Manager
Malik Oil Store & Service Station
2011.10 - 2023.01
Customer Service Officer → Team Leader
Telenor Pakistan
2011.10 - 2016.06
Bachelor of Commerce - B.Com
University of the Punjab
Security officer and CCTV operator
CIS Security Ltd.