ABDUL MANAN
Luton,Central Bedfordshire
Summary
Dynamic and adaptable professional with a strong foundation in customer service and account management. Demonstrates technical proficiency in marketing automation tools and inventory data management, ensuring efficient order processing and complaint resolution. Committed to maintaining health and safety compliance while excelling in quality assurance testing and machinery operation. Career goals include leveraging product knowledge to enhance customer relations and drive business growth.
Enthusiastic Team Member with knack for fostering collaboration and driving team success. Excel in maintaining high standards in customer service and operational efficiency. Delivered impactful solutions that enhance team morale and streamline processes.
Overview
6
6
years of post-secondary education
Work history
Team member
Frangos
Stevenage, Hertfordshire
2026.02 - Current
- Followed health and safety measures to align with regulations.
- Attended to customer needs proactively to ensure quality service.
- Improve sales by 8%.
- Executed checklists to maintain cleanliness and stock levels in kitchen areas.
- Addressed guest complaints professionally and informed management of concerns.
- Guided customers in menu selection by offering knowledge of specials and personal recommendations.
- Greeted guests warmly upon arrival to create welcoming atmosphere.
Restaurant team member
sizzle and flame
Luton, Bedfordshire
2026.01 - 2026.04
- Worked efficiently under pressure during busy periods, ensuring seamless service delivery.
- Resolved customer complaints swiftly and professionally; demonstrated excellent conflict resolution skills.
- Demonstrated strong multitasking abilities by juggling multiple orders simultaneously without compromising on service quality or speed.
- Assisted in preparation of meals, improving kitchen efficiency.
- Took responsibility for opening and closing procedures when required, proving reliability within team.
- Provided excellent customer service by promptly taking orders and serving food.
- Managed 90 to 100 customers per day.
- In duration of work sales increased by 15%.
- Responded to customer queries with professionalism, ensuring satisfaction.
- Handled cash transactions accurately, eliminating errors at till.
Education
A-Levels - science
CADET COLLEGE PASRUR
Pakistan 2020.03 - 2023.04
Certificate of Higher Education - Pre-Engineering
Punjab Group of Colleges
Pakistan 2022.06 - 2025.06
Bachelor of Science - Media Marketing
University of Bedfordshire
Luton 2026.01 -
Skills
- Technical proficiency
- Adaptability and Flexibility
- Marketing automation tools
- Cash handling
- Customer Service
- Customer relations
- Product knowledge
- Account management
- Order processing
- Complaint resolution
- Machinery operation
- Quality food preparation
- Quality assurance testing
- Inventory data management
- Health and Safety Compliance
Languages
English
Upper intermediate
Punjabi
Proficient (C2)
Urdu
Proficient (C2)
Timeline
Team member
Frangos
2026.02 - Current
Bachelor of Science - Media Marketing
University of Bedfordshire
2026.01 -
Restaurant team member
sizzle and flame
2026.01 - 2026.04
Certificate of Higher Education - Pre-Engineering
Punjab Group of Colleges
2022.06 - 2025.06
A-Levels - science
CADET COLLEGE PASRUR
2020.03 - 2023.04