Abdul Diallo
Bletchley,UK
Summary
Offering solid foundation in leadership, team collaboration, and problem-solving. Knowledgeable about operational management, strategic planning, and customer service. Ready to use skills in communication, decision-making, and project management and team leading role.
I am an energetic employee well-versed in strong communication and organisation skills. Seeking solutions to problems and applying extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. These attributes have taken me far in progressing well into a Deputy General Manager role at Nando's which I take huge pride in.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Deputy General Manager
Nandos
Milton Keynes
09.2024 - 03.2025
- Fostered positive work environment by promoting teamwork and collaboration, managing a team of over 45 workers and 7 managers.
- Managing business KPI's and maintaining the business while the General Manager is away
- Achieved client satisfaction with exceptional customer service skills.
- Facilitated regular audits to ensure regulatory compliance.
- Coordinated staff training programmes, improved performance standards.
- Led team meetings to boost morale and enhance communication.
- Oversaw daily operations, met organisational objectives.
Assistant Manager
Nandos
Milton Keynes
02.2022 - 09.2024
- Assisted in recruitment process to build an effective workforce
- Improved customer service by implementing new procedures and protocols.
- Monitored sales performance regularly adjusting strategies as required.
- Minimised inventory loss for improved profit margins.
Supervisor
Nandos
Milton Keynes
03.2021 - 02.2022
- Coordinated with other supervisors to maintain consistency across shifts.
- Managed daily operations to increase productivity.
- Ensured smooth operations with regular maintenance checks.
- Monitored employee attendance records for maintaining discipline within the team.
Sports Therapist
Bradford City FC
Bradford
09.2019 - 06.2020
- Initial assessment and management of acutely injured players
- Continued assessment and management of already injured players
- Assessing and planning rehabilitation needs
- Providing and implementing Rehabilitation Programs
- Assisting players through rehabilitation process
- Pre & Post-game massage
- Maintained this work experience whilst working at Nandos.
Cashier
Nandos
Milton Keynes
03.2015 - 03.2020
- Greeted each customer warmly, creating a friendly shopping environment.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Managed queue effectively during peak hours for seamless checkout process.
- Trained new cashiers on store policies and procedures to maintain standards.
Kitchen Porter
Santander Catering
Milton Keynes
06.2013 - 03.2015
- Cleaned work surfaces, ensured hygiene standards were met.
- Assisted in stock rotation tasks; maintained accurate inventory count.
- Kept a safe working environment by following all health and safety regulations.
Education
Bachelor of Science - Sports & Exercise Therapy
Leeds Beckett University
01.2016 - 01.2020
A-Levels -
Walton High - Sixth Form
01.2013 - 01.2015
Achieved 11 GCSEs - Grade A – C including Maths and English
Sir Herbert Leon Academy
01.2010 - 01.2013
Skills
- Organisation and Time Management
- Crisis handling
- Hospitality staff management
- P&L management
- Leadership excellence
- Knowledge of regulatory compliance
- Customer relations
- Stock management
- Business development
- Financial management
Languages
French
Advanced
English
Fluent
Certification
Personal License Holder
References
References available upon request.
Volunteer
As part of volunteering, I have enjoyed and partaken in a charity walk of 52 miles in 2 days along the River Thames in London in which money was raised to donate towards the Fighting Malaria Program.
Timeline
Deputy General Manager
Nandos
09.2024 - 03.2025
Assistant Manager
Nandos
02.2022 - 09.2024
Supervisor
Nandos
03.2021 - 02.2022
Sports Therapist
Bradford City FC
09.2019 - 06.2020
Bachelor of Science - Sports & Exercise Therapy
Leeds Beckett University
01.2016 - 01.2020
Cashier
Nandos
03.2015 - 03.2020
Kitchen Porter
Santander Catering
06.2013 - 03.2015
A-Levels -
Walton High - Sixth Form
01.2013 - 01.2015
Achieved 11 GCSEs - Grade A – C including Maths and English
Sir Herbert Leon Academy
01.2010 - 01.2013
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