Summary
Overview
Work history
Skills
Personal Information
Custom
Certification
Timeline
Generic

Maria Ioannou

Margate,KEN

Summary

.

Punctual Deputy Manager looking to obtain position where outstanding communication and problem-solving talents can be fully utilised. Positive, ambitious and motivational. Proven background in providing supervision and development opportunities to associates.

Overview

28
28
years of professional experience
1
1
Certification

Work history

Deputy General Manager

Starboard Hotels
, Kent
11.2010 - Current
  • Directed day-to-day work of 16 employees and motivated teams to exceed objectives.
  • Forecasting revenue from room bookings, including average daily rate (ADR) and revenue per available room (RevPAR).
  • Successfully delivered on tasks within tight deadlines.
  • Collaborated with the manager to achieve organisational goals .
  • Maintain excellent client relationships by dealing with queries and complaints calmly and professionally.

Hotel Manager

Hotel Leslie
Margate, Kent
02.2007 - 08.2010
  • Carried out day-to-day duties accurately and efficiently.
  • Supervised team members for optimal task completion.
  • Managed daily operations for smooth running of the office.
  • Addressed customer complaints promptly, improving customer satisfaction levels.
  • Led and managed administrative staff to maintain smooth daily operations.

Publican

Self Employed
Margate, Kent
10.1996 - 03.2006
  • Ensured a pleasant atmosphere by arranging live music events on weekends.
  • Managed beverage stocks for smooth operations during peak hours.
  • Performed regular maintenance checks on pub facilities for uninterrupted service delivery.
  • Handled challenging situations calmly, ensuring customers left satisfied even under difficult circumstances.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.

Skills

  • Hotel key
  • Merlin
  • lightyear
  • Xero
  • Meeting Brooker
  • Time and task organisation
  • Leadership excellence
  • General Manager deputising
  • Financial Forecasting
  • Sales operations
  • Recruitment
  • Training the team

Personal Information

Title: Hotel Manager

Custom

  • Customer Service
  • Full Driving License
  • First Aid
  • CLAIT Level 1

Certification

A Diploma in licensing law.

Timeline

Deputy General Manager

Starboard Hotels
11.2010 - Current

Hotel Manager

Hotel Leslie
02.2007 - 08.2010

Publican

Self Employed
10.1996 - 03.2006

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Maria Ioannou