Abdisamad Hassan
London,City of London
Summary
Dedicated professional with a strong foundation in customer service and safety, known for punctuality and reliability. Demonstrates excellent communication and problem-solving skills, with a keen attention to detail and situational awareness. Proficient in crowd management and technological skills, committed to ensuring safety and security while fostering teamwork.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Steward
FGH Security
London, City of London
2025.09 - Current
- Managed crowds of up to 5,000 attendees per event, maintaining safety, order, and smooth guest flow.
- Conducted 50+ ticket and bag checks per shift, enforcing venue policies and legal compliance.
- Prevented incidents through proactive monitoring, early intervention, and conflict de-escalation.
- Responded to emergencies using clear radio communication, reducing response time and improving team coordination.
- Assisted with emergency procedures and evacuations, ensuring safety of all attendees.
- Maintained professional presence in high-pressure, fast-moving environments.
Retail Assistant
KidZania
London
2023.10 - 2024.01
- Increased store profit 15% within 3 months by implementing upselling techniques and improving customer engagement.
- Exceeded weekly sales targets by 10–20% through proactive product recommendations and add-on sales.
- Assisted 100+ customers per shift, delivering high-quality service in fast-paced retail environment.
- Processed £5,000+ in daily transactions with 100% cash handling accuracy.
- Reduced stock loss by actively monitoring high-risk items and maintaining organised displays.
- Maintained visual merchandising standards that increased impulse purchases and improved customer flow.
- Recognised by Store Manager for immediately strengthening sales performance upon joining team.
- Impact: Increased revenue, improved customer retention, strengthened overall store performance.
Education
BSc - Computer Science with Software Engineering
Brunel University London
London 09/2024 -
NVQ Level 3 - IT
Ark Elvin Academy
London 09/2022 - 08/2024
GCSE - Core Subjects
Ark Elvin Academy
LONDON 09/2017 - 07/2022
Skills
- Customer Service & Communication
- Excellent customer engagement and relationship-building skills
- Handling high volumes of customers efficiently (1000 per shift)
- Delivering professional and friendly service under pressure
Sales & Commercial Awareness - Proven ability to increase revenue (15% profit growth in 3 months)
- Achieving and exceeding sales targets (10–20% above weekly targets)
- Stock management and visual merchandising to drive purchases
- Maintaining safety and order in high-pressure, fast-moving environments
Safety & Compliance - First Aid Certified (CPR, stabilising casualties, responding calmly in emergencies)
- Reliable, responsible, and professional presence
- Quick decision-making under pressure
- Strong teamwork and collaboration skills
- Detail-oriented and highly organised
Certification
- L2 Spectator Safety badge
- SIA Door Supervisor badge
- First Aid Certificate
Accomplishments
Professional Qualifications
Level 2 Spectator Safety
- Trained in crowd dynamics, risk assessment, and emergency evacuation procedures.
- Skilled in identifying potential hazards before they escalate.
- Understands legal responsibilities in maintaining public safety at events.
SIA Door Supervisor Licence
- Professionally trained in conflict management and physical intervention (when legally necessary).
- Strong understanding of licensing law, search procedures, and incident reporting.
- Trusted to protect venues, staff, and members of the public.
First Aid Certificate
- Trained to respond immediately to medical emergencies.
- Able to provide CPR, manage injuries, and stabilise casualties until emergency services arrive.
- Calm and decisive during high-stress situations.
KidZania London Retail Assistant – Proven Commercial Impact
- Increased store profit by 15% within 3 months of joining through proactive upselling, product recommendations, and improved customer engagement.
- Recognised by Store Manager for immediately improving sales performance and customer service standards upon joining the team.
- Consistently exceeded sales targets by identifying customer needs and confidently promoting high-margin products.
- Built strong relationships with repeat customers, increasing customer loyalty and average transaction value.
- Demonstrated strong commercial awareness by monitoring stock levels and ensuring high-demand products were always available.
- Maintained high visual merchandising standards to maximise product appeal and drive impulse purchases.
Steward – FGH Security
- Managed crowds of up to 5,000+ attendees at high-footfall events while maintaining safety, order, and a positive atmosphere.
- Prevented incidents through proactive monitoring, early intervention, and professional conflict de-escalation.
- Worked in fast-paced, high-pressure environments requiring constant situational awareness and quick decision-making.
- Enforced venue policies and access control procedures with professionalism and authority.
- Delivered exceptional customer service while maintaining firm security presence.
- Trusted to operate in high-risk areas and respond effectively to emergencies.
Timeline
Steward
FGH Security
2025.09 - Current
Retail Assistant
KidZania
2023.10 - 2024.01
BSc - Computer Science with Software Engineering
Brunel University London
09/2024 -
NVQ Level 3 - IT
Ark Elvin Academy
09/2022 - 08/2024
GCSE - Core Subjects
Ark Elvin Academy
09/2017 - 07/2022