Abby Lauren Spencer
Sunderland,Tyne and Wear
Summary
Dynamic and creative professional with a strong work ethic and proven leadership abilities. Adept at problem solving and decision-making, with a talent for developing innovative strategies. Possesses excellent social and communication skills, complemented by expertise in Adobe and Microsoft software, as well as SPSS analysis. Highly efficient, capable of working both collaboratively and independently, with a goal to leverage these skills in challenging environments.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Chef/ Waitress/ Barista
Filto
Newcastle Upon Tyne, Tyne and Wear
2025.08 - Current
- Expedited food preparation in kitchen.
- Collaborated with kitchen staff to enhance order accuracy and efficiency.
- Met special dietary requests through careful dish preparation and presentation.
- Ensured compliance with health regulations via effective cleaning practices in dining and food preparation areas.
- Advanced team efficiency by aiding in training new waitstaff members.
- Improved customer satisfaction by delivering efficient and friendly service.
- Accommodated special event needs by providing customised services for parties.
- Worked within a large collaborative team across all areas within the cafe
- Worked in other Filto branches, assisting on opening days as a manager
Bar staff member
Dirty Murphy's
Newcastle Upon Tyne, Tyne and Wear
2026.03 - Current
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Increased footfall with engaging promotional strategies.
- Engaged in upselling techniques, boosting sales revenue.
- Worked in a fast paced environment, prioritising bar turn over and customer satisfaction during service
- Rotated stock regularly, reducing waste from expired products.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Managed customer disputes effectively, preserving the business reputation.
- Checked identification to maintain legal compliance.
Bar tender/ Pizza chef
Newcastle Tap
Newcastle Upon Tyne, Tyne and Wear
2024.09 - 2025.08
- Prepared all ingredients in accordance with health and safety standards.
- Created hand-made and hand-stretched dough.
- Operated independently and effectively in a one-person kitchen during peak periods.
- Acquired specialised knowledge of spirits, wine, and craft beer/ale.
- Delivered efficient and friendly service.
- Collaborated with team members to meet all customer needs during service.
- Assisted in training new staff members.
- Supported stock counts and order processes.
- Thorough clean down of bar and kitchen
Waitress and bar staff
Lake District Hotels- The Inn on The Lake
Glenridding
2024.06 - 2024.09
- In this job I was based within The Lake view restaurant, however covered shifts in the other restaurants and bars located within the hotel
- Waiting on breakfast, lunch and evening guests throughout the day
- Hosting weddings (incl. setting room up, welcoming guests, waiting on guests during the meal reception)
- Restaurants rearrangement (breakfast to lunch, lunch to dinner, breakfast to weddings etc.)
- Barista and bar work
- Training new staff
- Taking bookings
- Fine dining service
Waitress
21 Hospitality- Fenwick
Newcastle Upon Tyne
2022.09 - 2024.08
- In this job I was based at Café 21 however worked at other 21 Hospitality branches covering whilst employed (Porterhouse, Saltwater, 21, St Vincent)
- Waiting on tables to ensure customer needs are fulfilled
- Handling hot and cold dishes and ensuring they are presented as they should be
- Carrying out quality checks as food leaves pass to ensure the food remains at a high standard
- Cleaning shop floor and surfaces
- Replenishing stock on the restaurant floor
- Handling cash, taking payments
- Using a POS system
- Making hot and cold drinks
- Responsible for training new staff
- Working behind the bar and working shifts where I solely ran the bar
- Answering phone and taking bookings/enquiries over the phone
- Ability to be moved to different branches of the company and able to carry out the same level of work in a different environment and work style
Waitress
Santinos
Sunderland, Tyne and Wear
2021.10 - 2022.07
- Waiting on tables to ensure customers are always satisfied
- Answering phone to deal with bookings, orders and any complaints or problems with collection and delivery orders
- Handling hot and cold dishes and ensuring they are presented as they should be and dealing with any complaints or issues customers have with their dishes
- Taking payments/handling cash
- Cleaning shop floor and surfaces
- Replenishing stock on the restaurant floor
- Making hot and cold drinks including cocktails
- Bar work
- Responsible for closing and opening up restaurant and preparing for the night ahead
- Assisted with training new staff
Customer service assistant
Minchellas
Sunderland, Tyne and Wear
2020.10 - 2022.09
- Serving customers on till
- Handling cash- taking money from customers and giving change
- Replenishing of stock in workplace and ordering stock over phone
- Assisted with the training of new staff
- Cleaning shop floor and surfaces
- Making hot and cold drinks, ice creams, hot food
- Opening up/closing down shop at start and end of shifts
Education
GCSE -
Whitburn Church Of England Academy
Sunderland 2015.09 - 2020.05
Level 3 UAL Extended Diploma - Fashion Business and retail
Newcastle College
Newcastle Upon Tyne08.2022
BA (Hons) - Fashion Communication
Northumbria University
Newcastle Upon Tyne 2022.09 - 2023.09
BA (Hons) - Business Marketing
Northumbria University
Newcastle Upon Tyne 2023.09 -
Skills
- Work well collaboratively and independently
- Creatively inclined, able to think outside the box and develop new strategies and ideas
- Leadership
- Strong work ethic
- Problem solving and decisiveness
- Outgoing, friendly, empathetic and approachable
- Efficient and very strong with using own initiative
- Strong social and communication skills
- Adobe Software expertise - InDesign, Photoshop, Illustrator, Premiere Pro
- Microsoft software expertise - Word, Power point, Excel, Publisher
- SPSS analysis skills
- Strong customer service skills
- Adaptability to changes/ new environments
Websites
Affiliations
- Fitness
- Music
- Hiking, mountain climbing
- Travelling and experiencing new cultures
- Portraiture and Painting
Accomplishments
- Duke Of Edinburgh Bronze Award
Timeline
Bar staff member
Dirty Murphy's
2026.03 - Current
Chef/ Waitress/ Barista
Filto
2025.08 - Current
Bar tender/ Pizza chef
Newcastle Tap
2024.09 - 2025.08
Waitress and bar staff
Lake District Hotels- The Inn on The Lake
2024.06 - 2024.09
BA (Hons) - Business Marketing
Northumbria University
2023.09 -
BA (Hons) - Fashion Communication
Northumbria University
2022.09 - 2023.09
Waitress
21 Hospitality- Fenwick
2022.09 - 2024.08
Waitress
Santinos
2021.10 - 2022.07
Customer service assistant
Minchellas
2020.10 - 2022.09
GCSE -
Whitburn Church Of England Academy
2015.09 - 2020.05
Level 3 UAL Extended Diploma - Fashion Business and retail
Newcastle College