Layla-Rae Knock
Colchester,Essex
Summary
I am seeking a full-time position where I can expand my experience in new environments. I bring strong communication, teamwork, and problem-solving abilities, along with a proven track record of working effectively under pressure in fast-paced hospitality settings. Meeting new people and learning from different work environments excites me My goal is to contribute positively to your team.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Waitress assistant And Barista/Bar
Putt In The Park
Colchester, essex
03.2024 - Current
- Enhanced customer service by promptly taking orders and delivering food.
- Maintained cleanliness in serving and dining areas for a hygienic environment.
- Collaborated with team to provide efficient service during peak hours.
- Gained barista experience, and developed teamwork skills by collaborating with colleagues.
- Managed cash register efficiently, ensuring accurate billing process for customers.
Customer service cashier And Assistant Chef
The Pier, Clacton-on-Sea
Clacton-on-Sea, Essex
06.2023 - 10.2024
- Ensured customer satisfaction by providing efficient and friendly service.
- Handled cash transactions for both purchases and returns.
- Enhanced customer experience with a positive attitude and patience.
- Assisted with food preparation and maintained accurate records, following instructions to support efficient operations.
- Worked in the gift store and catering services, enhancing communication skills by interacting with customers, and providing excellent service.
Waitress and Chef
Maybush Inn
Great Oakley, Essex
10.2021 - 12.2022
- Helping with customer satisfaction by providing efficient, friendly service.
- Managing table settings for the enhanced dining experience.
- Assisted at the bar and in the kitchen, handling food preparation, and maintaining stock and temperature logs.
- Supported kitchen operations by monitoring food waste, ensuring cleanliness, and ensuring compliance with regulations.
- Met special dietary requests with careful preparation and presentation of dishes.
Education
Level 2 - Chef
Colchester Institute
Colchester 09.2022 - 01.2024
GCSEs - Math , English, BTEC business
Tendring Technology College
Frinton-on-Sea 09.2020 - 06.2022
Hadleigh High School
Ipswich 09.2014 - 06.2017
Skills
- Effective Communication: Strong listening and communication skills, ensuring clear and positive interactions with customers, and colleagues
- Teamwork & Leadership: Experienced working collaboratively and independently, maintaining team efficiency in fast-paced environments
- Organisational Skills: Efficient at handling tasks such as food preparation, stock management, and barista duties with attention to detail
- Customer Service: Friendly and professional approach to customer relations, ensuring satisfaction, and a welcoming experience
- Problem-solving: Quick to address challenges with practical solutions, maintaining smooth operations during busy times
References
References available upon request.
Timeline
Waitress assistant And Barista/Bar
Putt In The Park
03.2024 - Current
Customer service cashier And Assistant Chef
The Pier, Clacton-on-Sea
06.2023 - 10.2024
Level 2 - Chef
Colchester Institute
09.2022 - 01.2024
Waitress and Chef
Maybush Inn
10.2021 - 12.2022
GCSEs - Math , English, BTEC business
Tendring Technology College
09.2020 - 06.2022
Hadleigh High School
09.2014 - 06.2017
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