Abby Trow
Merthyr Tydfil,Mid Glamorgan
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work history
Customer Service Assistant
EE
Merthyr Tydfil, Mid Glamorgan
2022.01 - Current
- Improved customer relations by managing customer complaints effectively.
- Offered helpful advice on product selection, leading to increased sales.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
Health care assistant
NHS
Merthyr Tydfil, Mid Glamorgan
2018.04 - 2023.11
- Assisted in patient care, improved comfort and well-being.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Prepared meals for patients, ensured balanced nutrition intake.
- Collaborated with nurses to provide comprehensive patient care.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
Cashier
Mcdonalds
Merthyr Tydfil, Mid Glamorgan
2009.10 - 2018.05
- Maintained clean and organised workspace to ensure efficient service.
- Balanced till at end of day, maintaining accurate records.
- Managed queue effectively during peak hours for seamless checkout process.
- Worked as part of large team on a daily basis.
- Greeted each customer warmly, creating a friendly shopping environment.
Education
GCSEs - English , Maths, Science
Cyfarthfa High School
Merthyr Tydfil 2004.09 - 2009.07
Certificate of Higher Education - Access to Healthcare
Merthyr Tydfil College
Merthyr Tydfil 2015.09 - 2016.09
Foundation Degree in Science - Care Studies
University of South Wales
Pontypridd 2017.09 - 2020.09
References
References available upon request.
Timeline
Customer Service Assistant
EE
2022.01 - Current
Health care assistant
NHS
2018.04 - 2023.11
Foundation Degree in Science - Care Studies
University of South Wales
2017.09 - 2020.09
Certificate of Higher Education - Access to Healthcare
Merthyr Tydfil College
2015.09 - 2016.09
Cashier
Mcdonalds
2009.10 - 2018.05
GCSEs - English , Maths, Science
Cyfarthfa High School
2004.09 - 2009.07