Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Abby Hunter

Summary

Dedicated and organised senior receptionist and administrator with a warm and professional demeanour. A Hard working, customer-focused professional with extensive experience in office administration, client relations and management, including social media and marketing oversight. Skilled in maintaining schedules, making appointments, taking messages, and treating clients with compassion and respect. Works great in team environments but can also work well independently.

Overview

6
6
years of professional experience
13
13
years of post-secondary education

Work History

Senior receptionist

The Veterinary Centre
Glasgow
08.2023 - Current
  • Welcoming clients and answering the telephones in a polite and timely manner
  • Managed incoming calls and emails to ensure all inquiries were answered promptly and professionally
  • Supporting management in their roles
  • Processing insurance claims
  • Managing our social media platforms to promote the business
  • Managing and ordering stock for out front of house shop
  • Managed patient files and other paperwork, ensuring all documents are up-to-date and organised
  • Worked collaboratively with veterinarians and other staff to ensure the highest level of patient care
  • Facilitated effective communication by liaising between various departments within the organisation.
  • Participated in training new staff members on receptionist duties-improving their skills and understanding of job requirements quickly and effectively.

Supervisor

Soup & Juice Co
Glasgow
08.2020 - 08.2023
  • Key holder- opening and closing the premises at their allocated hours.
  • Team leadership - Trained, supervised and motivated our team of staff members, fostering a positive work environment.
  • Stock handling - Managing daily orders and invoices
  • Complaint handling - Ensured all complaints were resolved efficiently and escalated when necessary.
  • Cash Handling - Ensuring all daily takings were accounted for, floats were all counted in each till, check safe and record money within.
  • Operational manager - managed daily operations of front of house in a busy coffee shop, ensuring efficient workflow and high-quality customer service.

Administrative assistant

The Co-Op
Glasgow, Glasgow City
08.2019 - 06.2020
  • Administrative tasks including filing, scanning documents and invoicing agencies.
  • Managing cover for absences, covering food transport runs and problem solving to add stops to runs already created.
  • Ensuring drivers were handed correct paperwork, keys and were fully briefed on tasks and runs for the day.
  • Answering telephones and dealing with queries from all co-op stores
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Managed front desk duties to ensure smooth operation of reception area.
  • Supported accurate record-keeping with proficient data entry skills.

Education

Higher National Diploma - Creative Industries

City of Glasgow College
Glasgow
08.2015 - 08.2016

Certificate of Higher Education - English, Music and Mathamatics

St Benedicts High School
Paisley, Renfrewshire
01.2008 - 01.2014

GCSEs - History, French, Biology and Drama

St Benedicts High School
Paisley, Renfrewshire
01.2008 - 01.2014

Skills

  • Customer service
  • Telephone skills
  • Friendly and reliable
  • Social media
  • Problem solver
  • Leadership
  • Communication skills
  • Advanced multitasking
  • Empathetic listener

Affiliations

  • Gym
  • Walking
  • Socialising

References

References available upon request.

Timeline

Senior receptionist

The Veterinary Centre
08.2023 - Current

Supervisor

Soup & Juice Co
08.2020 - 08.2023

Administrative assistant

The Co-Op
08.2019 - 06.2020

Higher National Diploma - Creative Industries

City of Glasgow College
08.2015 - 08.2016

Certificate of Higher Education - English, Music and Mathamatics

St Benedicts High School
01.2008 - 01.2014

GCSEs - History, French, Biology and Drama

St Benedicts High School
01.2008 - 01.2014

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Abby Hunter